Carwow.es is an automotive marketplace that helps people buy and sell cars online. The platform connects shoppers with trusted dealers, making it easier to compare competitive offers for new and used vehicles without traditional haggling or hidden fees. It also supports sellers by helping them assess their current car’s value and move through the selling process more smoothly.
Outbound Sales Representative – Hybrid in Portugal
Guide prospective sellers through Carwow’s online car auction process, from listing review to seller commitment. Manage communications, objections, negotiations, and pipeline conversion goals.
Description
- Manage a pipeline of prospective customers interested in selling through the online auction
- Check seller-submitted vehicle listings for completeness and accuracy
- Proactively resolve missing or incorrect information before vehicles enter auction
- Use automotive knowledge to provide informed seller guidance
- Align seller price expectations with market conditions to support successful sales
- Explain the Carwow auction process and secure seller commitment
- Manage negotiations and resolve customer objections
- Engage sellers by phone, email, live chat, and SMS
- Keep interaction records accurate and coordinate smooth handovers
- Achieve individual targets for vehicle listings and pipeline conversion
- Work with cross-functional teams and share operational insights and feedback
Requirements
- Experience managing an independent pipeline in a target-driven environment
- Excellent written and spoken communication skills
- Ability to establish rapport with sellers from varied backgrounds
- Proactive, customer-focused working style
- Strong organization and attention to detail
- Confidence working independently and collaboratively
- Comfort using phone, email, live chat, and SMS
- Availability for Wednesday-to-Sunday shifts from 9 a.m. to 7 p.m., totaling 40 hours per week
- Willingness to work hybrid, including at least three days per week in the office
- Interest in the automotive industry is advantageous
- Previous outbound sales or contact center experience
Benefits
- Hybrid work arrangement
- Share options
- Private healthcare
- Meal allowance
- Monthly coaching with Spill, the mental wellbeing partner
- Enhanced holiday allowance plus bank holidays
- 28 days of annual leave
- One day of leave for your wedding
- One day of leave when moving home
- 30 days of annual leave from the third anniversary
- 35 days of annual leave from the tenth anniversary
- Option to purchase three additional holiday days each year
- Ability to work abroad for one month
- Inclusive parental, partner, and shared parental leave, fertility treatment, and pregnancy loss policies
- Latest technology, including a MacBook or Surface
- Home office allowance of up to £500/€550
- Learning and development budget
- Regular social events
- Referral bonuses