GXO Logistics, Inc.
GXO Logistics, Inc.
GXO Logistics, Inc. is a global logistics and transport company serving businesses across major industries. Its operations span warehousing, distribution, transportation, and fulfillment, combining large-scale infrastructure with technology and operational expertise to help clients improve supply-chain efficiency. The company also recruits and staffs operational roles, with a stated focus on innovation, accessibility, and equal employment opportunities.

Onsite Customer Service Representative - GXO Logistics

Coordinate warehouse activity, inventory, freight records, and customer orders in support of GXO Logistics’ supply-chain operations.

Description

  • Allocate workloads among warehouse workers, material handlers, and drivers
  • Prepare work orders, troubleshoot order issues, and resolve discrepancies
  • Assign and release orders for loading and unloading
  • Allocate inventory and investigate inventory availability for customer orders
  • Record inbound and outbound freight data in the Warehouse Management System (WMS)
  • Prepare bills of lading (BOLs)
  • Maintain existing reports and produce required new reports
  • Process, audit, and organize operational documentation
  • Support managers and supervisors with warehouse duties, inventory, packing slips, reports, and customer orders

Requirements

  • Demonstrated proficiency with Microsoft Office
  • Communicate effectively with carriers, customers, employees, and management
  • Manage competing priorities and multitask effectively in a fast-paced setting
  • Work a flexible schedule when required
  • At least one year of customer service experience
  • At least six months of warehouse experience
  • High school diploma or equivalent is desirable
  • May need to pass a pre-employment drug test after receiving a conditional offer
  • Comply with GXO COVID-19 safety policies and applicable CDC, OSHA, state, and local requirements

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan
  • Life insurance
  • Disability insurance
  • Workplace support to help employees perform effectively
  • Career development resources

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