Ralliant
Ralliant
Ralliant is a global precision technologies company creating engineered components, assemblies, and systems for electrified and digital products. Its work supports demanding applications across manufacturing, healthcare, and defense, including medical equipment and defense systems. Ralliant works closely with engineers to turn complex requirements into reliable products, combining precision manufacturing with continuous improvement through its Ralliant Business System and a portfolio of specialized technology capabilities.

Hybrid Product Application Engineer

Support customers, manufacturing teams, and sales with Qualitrol electrical asset monitoring and protection products. Troubleshoot technical issues, develop product solutions, and resolve customer quality concerns.

Description

  • Provide technical support for product questions and issues from quotation through shipment and installation
  • Research and recommend suitable product solutions
  • Develop new product models and derivatives based on agreed customer requirements
  • Support manufacturing teams by resolving technical questions and order-related issues
  • Investigate product failures and customer concerns
  • Help address customer quality issues
  • Prepare required reports and CQC documentation
  • Deliver internal training on Qualitrol products
  • Own customer issues through investigation and resolution
  • Work with customers to define technical requirements
  • Partner with Sales Representatives to explain product technology to customers
  • Coordinate with Quality and Engineering to ensure products satisfy customer specifications and quality requirements
  • Drive continuous improvement across customers, products, processes, and the engineering team

Requirements

  • Bachelor’s degree or equivalent in Electrical Engineering, Mechanical Engineering, Computer Science, or a related discipline
  • Relevant professional experience may substitute for a degree
  • At least two years of engineering experience
  • Experience implementing software and hardware and resolving complex technical problems
  • Strong verbal and written communication skills with a customer-focused approach
  • Proven analytical and problem-solving abilities
  • Preferred knowledge of telecom methods for remote device monitoring, including TCP/IP, modem protocols, and serial links
  • Ability to prepare and deliver presentations when required
  • Experience with Oracle and Salesforce
  • Knowledge of electric power transmission and distribution

Benefits

  • Twenty-eight days of paid time off, including holidays
  • Health coverage effective from the first day
  • Flexible working hours
  • Up to 100% reimbursement for degree-related education
  • 401(k) matching with immediate vesting
  • Annual performance reviews and career development planning
  • Paid maternity and paternity leave
  • Adoption leave
  • Life insurance
  • Family-friendly work environment
  • Autonomy, broad responsibility, creative opportunities, shared resources, standard methodologies, and career growth opportunities

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