Acacium Group
Acacium Group
5,001 – 10,000 Employees
ConsultingLogisticsMarketing
Acacium Group is a healthcare solutions platform specializing in workforce staffing and integrated healthcare services. It combines clinical expertise with digital tools, technology, and analytics to help public and private healthcare providers address workforce needs and deliver efficient patient care. The company also works with life sciences organizations to support their growth. Its hiring context spans a large, global staffing business focused on healthcare and related specialist services.

Hybrid Customer Service Agent - Acacium Group

Coordinate healthcare staffing bookings for Thornbury Nursing Services, connecting nurses and other healthcare professionals with client shifts. Manage bookings, enquiries, service delivery, and customer relationships.

Description

  • Coordinate healthcare staffing bookings by matching workers with client needs and maintaining accurate shift records
  • Develop strong working relationships with healthcare professionals and clients
  • Provide responsive customer support and resolve enquiries effectively
  • Work with internal teams on service delivery, compliance, incidents, and issue resolution
  • Use feedback and digital tools to support service improvements and business growth
  • Meet agreed team performance targets

Requirements

  • Strong customer service and relationship-management abilities
  • Experience handling competing priorities and deadlines in a fast-moving workplace
  • Exceptional attention to detail with well-developed organisational skills
  • A proactive, collaborative working style suited to cross-team cooperation

Benefits

  • Employer pension contributions
  • Life assurance cover
  • Healthcare benefits
  • 25 days of annual leave plus Bank Holidays
  • Additional holiday entitlement based on length of service
  • Optional private medical insurance
  • Critical illness insurance
  • Dental insurance
  • Healthcare cash plan
  • Holiday purchase and sale scheme
  • Gym membership scheme
  • Car scheme
  • Bike scheme
  • Technology voucher scheme
  • Season ticket travel loans
  • Round-the-clock wellbeing support for you and your immediate family
  • Employee Assistance Programme
  • Digital wellbeing application and wellbeing resources
  • Discounted neurodevelopmental assessments for you and your loved ones
  • Instant savings on shopping, travel, entertainment, dining, lifestyle, and more
  • Fully funded professional qualifications through apprenticeship programmes
  • Mentoring and coaching
  • Leadership development programmes
  • Online learning and development opportunities
  • Career opportunities across the global organisation
  • Long-service awards
  • Recognition for exceptional performance and peer contributions
  • Two paid volunteering days per year
  • Flexible working arrangements and reasonable adjustments where possible

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