Ensemble Health Partners provides revenue cycle management services for hospitals, health systems, and affiliated physician groups. Its end-to-end offering combines experienced, certified revenue cycle professionals with advanced technology and AI to help healthcare organizations improve collections, address denials and underpayments, control costs, and create a more consistent patient financial experience. The company works closely with provider organizations to strengthen financial operations and support sustainable growth.
Financial Counseling Specialist - Newport News, VA (Onsite)
Provide financial counseling for inpatient and outpatient accounts at Bon Secours - Mary Immaculate Hospital. Handle insurance verification, patient liability collection, financial assistance, cashiering, and revenue-cycle compliance for Ensemble Health Partners.
Description
- Review benefits and collect inpatient liabilities, including prior balances
- Gather insurance and financial details to prepare estimates and collect patient payments
- Achieve daily point-of-service collection targets
- Contact recently discharged patients within seven days about unpaid estimated liabilities and record each outreach attempt
- Handle cashiering duties, including cash reconciliation and daily deposits
- Administer flat-rate contracts, bundled services, and self-pay arrangements
- Update stakeholders on case statuses and escalations
- Partner with Case Management and Utilization Management on regulatory documentation, including HINNs and LTR declinations
- Review missed-collection reports and make at least three documented daily outreach attempts to listed inpatients
- Maintain client and Ensemble work queues, including unbilled edits
- Prepare follow-up reports, next-day verification, and denial root-cause analyses
- Communicate with in-house patients who are unable to make payments
- Complete registration consents and related forms at or after admission
- Prepare and submit CFO escalations for uncollected estimated liabilities
- Support eligibility specialists with insurance verification, Medicaid and charity processing, payer searches, self-pay coverage inquiries, and coordination-of-benefits education
- Process daily queues to complete, update, and clear unbilled accounts
Requirements
- One to three years of customer service experience
- Curiosity and openness to innovation, including AI tools
- High school diploma or GED
- CRCR certification required within nine months of hire; certification is company-paid
- Basic knowledge of Medicare and Medicaid benefits
- Basic knowledge of Labor & Delivery benefits
- Ability to interpret and explain EOBs
- Knowledge of grants and research
- Knowledge of Black Lung qualification
- Knowledge of COBRA benefits
- Knowledge of Healthcare Sharing Ministry coverage
- Knowledge of billing and back-end processes
- Knowledge of the DEERS process
- Must reside in and be authorized to work in the United States
Benefits
- Bonus incentives
- Paid certification programs
- Tuition reimbursement
- Comprehensive benefits package covering healthcare, time off, retirement, and well-being programs
- Professional development and relevant professional certification opportunities
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility