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Converge Insurance
Converge Insurance
11 – 50 Employees
CybersecurityFintechInsurance
Converge Insurance develops cyber insurance solutions for businesses, combining insurance expertise with technology-driven risk assessment. Its approach uses AI tools and a proprietary data ecosystem to help evaluate cyber risks, tailor coverage, and simplify the policy process. The company also provides claims support designed to help customers respond to the evolving threat landscape.
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Cyber Claims Specialist – Cyber Insurance Remote

Manage first-party cyber insurance claims for Converge Insurance’s technology-focused risk solutions. Evaluate coverage, guide claims from notification through resolution, and coordinate with customers, brokers, legal counsel, and specialist vendors.

USUnited States
$85,000 – $135,000 / year
RemoteFull-timeJuniorEnglish RequiredClaims Specialist

Description

  • Manage a growing portfolio of primarily first-party cyber claims from initial notice through resolution.
  • Complete structured training and advance from supervised files to handling claims independently.
  • Evaluate coverage questions and prepare coverage letters and related communications.
  • Develop practical knowledge of primary and excess insurance claim environments.
  • Work with customers and brokers to achieve effective claim outcomes.
  • Coordinate external counsel and specialist providers, including forensic and incident response firms.
  • Partner with Operations to support efficient claim administration and reliable data quality.
  • Review portfolio performance, identify claim patterns, and communicate emerging trends.
  • Contribute claims expertise to policy wording and customized client solution development.
  • Work cross-functionally with Actuarial, Finance, and Risk Management teams.
  • Represent Converge at industry conferences, client events, and professional association activities as experience develops.

Requirements

  • Bachelor’s degree.
  • One to five years of comparable or related professional experience.
  • Highly responsive approach with a strong commitment to customer service.
  • Calmness and sound decision-making during crises.
  • Excellent written communication skills for coverage letters and customer correspondence.
  • Strong verbal communication and interpersonal abilities.
  • Willingness to obtain required adjuster licenses with employer support.
  • Capacity to learn quickly, seek feedback, and perform effectively in a fast-paced, high-performing environment.
  • Ability to work autonomously in a fully remote role.
  • Strong analytical, negotiation, and influencing capabilities.
  • University degree or equivalent qualification.
  • A legal background, such as a J.D. or paralegal experience, or technical familiarity is advantageous.
  • Previous claims handling experience and knowledge of insurance are advantageous.
  • Strong task and project management abilities with a goal-focused approach are advantageous.
  • Ability to remain seated for extended periods while working at a computer.
  • Ability to occasionally lift up to 15 pounds.

Benefits

  • Practical training and direct guidance from experienced cyber claims professionals.
  • A defined progression from supervised files to independent claim management.
  • Support for obtaining required adjuster licenses.
  • Annual performance bonuses may be offered.
  • Equity participation may be offered.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with an employer contribution.
  • Flexible paid time off.
  • Fully remote work arrangement.
  • Up to 10% travel.

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