Emerson
Emerson
Emerson is a global technology, software, and engineering company with expertise in automation and advanced industrial solutions. Its work spans manufacturing, consulting, and food and beverage, supporting organizations that aim to operate more safely, efficiently, intelligently, and sustainably. Emerson also emphasizes environmental, social, and governance priorities, alongside diversity, equity, inclusion, community engagement, and STEM initiatives. For professionals exploring opportunities in industrial technology and engineering, the company brings together a broad international workforce focused on solving complex operational challenges.

Collections Specialist II

Manage customer accounts, payments, and disputes for Emerson, a global automation technology and software company. Deliver first-line credit and collections support by phone and email.

Description

  • Oversee a portfolio of strategic accounts, trading partners, intercompany accounts, and end customers
  • Review active accounts and determine collection actions
  • Prepare monthly statements of account and send them to assigned customers
  • Collect payments by their due dates, send advance reminders, and follow up on overdue balances
  • Identify, verify, and record customer disputes, then initiate resolution and escalation
  • Conduct initial investigations and share findings with the appropriate teams
  • Provide first-line credit and collections support by phone and email
  • Contribute to Emerson’s financial and operational goals and ongoing improvements to collections

Requirements

  • Bachelor’s degree in a finance-related field
  • Two years of experience in accounts receivable, collections, customer service, or finance operations
  • Proficiency in Microsoft Excel and Word
  • Ability to communicate ideas and influence internal and external customers
  • Ability to collaborate effectively with people at all levels

Benefits

  • Medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid maternal and paternal parental leave
  • Vacation leave
  • Holiday leave
  • Mentorship, training, and leadership opportunities
  • Ongoing career development
  • Inclusive, collaborative workplace culture

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