Fortive
Fortive
Fortive is a global industrial technology company developing solutions for healthcare, industrial operations, logistics, and precision applications. Its portfolio is designed to help organizations address complex technical challenges, improve operational intelligence, and work more safely and efficiently. With approximately 18,000 employees, Fortive brings together specialized businesses focused on practical innovation, continuous improvement, and responsible long-term impact.

Collection Analyst - Canada (Hybrid)

Manage overdue customer accounts and receivables for Intelex, Fortive’s global EHSQ software provider. Reconcile balances, resolve payment issues, and improve cash collection performance.

Description

  • Manage customer accounts to advance collection goals, reduce overdue balances, and improve days sales outstanding (DSO)
  • Contact customers by email or phone about overdue balances and expected payment dates
  • Work with customers to resolve past-due accounts, remittance deductions, and other accounts receivable matters
  • Reconcile accounts, including cash-on-account reviews, to maintain accurate customer balances
  • Investigate and answer internal questions about account status, payment activity, and outstanding balances
  • Coordinate with Billing, Legal, Customer Success, and other internal teams to resolve account issues and support timely payments
  • Maintain accurate collection notes, account updates, and reports on outstanding receivables
  • Recommend improvements to collection processes, customer communications, and accounts receivable efficiency
  • Report to the Accounts Receivable and Billing Manager
  • Coordinate job assignments with the Billing Coordinator

Requirements

  • Demonstrated attention to detail and a strong commitment to accuracy
  • Strong reading and comprehension skills
  • Excellent interpersonal, organizational, analytical, and problem-solving abilities
  • Ability to address issues effectively in a fast-paced environment
  • Ability to reason logically under pressure and pursue creative solutions
  • Collaborative approach to resolving issues with team members
  • Willingness and ability to learn new tasks
  • Highly organized, motivated, goal-focused, and persistent in collection efforts
  • Working knowledge of Generally Accepted Accounting Principles
  • Ability to protect confidential information and exercise sound discretion
  • Advanced proficiency with Microsoft Word, Excel, and Outlook
  • Experience interpreting and reviewing customer orders and applicable Master Services Agreements (MSAs)
  • One to three years of experience in collections and accounts receivable

Benefits

  • Remote work with occasional in-office days, with office attendance preferred
  • Equal opportunity employment
  • Reasonable accommodations are available for applicants with disabilities

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