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Smile is a European open-source digital services company with more than 2,000 digital specialists working across nine countries. Its teams combine market knowledge with business and financial insight to design technology solutions aligned with each client’s operational goals. Smile works across digital and e-commerce platforms, business applications, data management, the Internet of Things, and infrastructure management, offering recommendations shaped by practical business needs and open-source expertise.
Business Analyst — Lyon, France (Hybrid)
Business Analyst at Smile, a digital solutions specialist, analyzing business needs and coordinating acceptance testing. Support users and RUN activities across strategic digital projects.
Description
- Lead functional analysis, quality management, and business support for strategic digital initiatives.
- Run requirements and solution-design workshops, including backlog refinement with Product Owners.
- Prepare functional and technical specifications and translate requirements into JIRA User Stories.
- Define the test approach, create test plans, and execute functional tests.
- Guide users through validation and acceptance activities.
- Track regression test execution and results.
- Investigate Level 2 application incidents, qualify tickets, and assess their impact on information systems.
- Create or update functional documentation and promote best practices across the Agile team.
- Coordinate with development teams and help users adopt new features.
Requirements
- At least three years of experience in IT or digital functional analysis.
- Strong capability in producing both functional and technical specifications.
- Experience creating and implementing test strategies.
- Excellent communication, stakeholder-influencing, and synthesis skills.
- Organized, autonomous, methodical, and strongly focused on customer service.
- Experience diagnosing issues, providing support, and explaining technical concepts to non-technical audiences.
- Working knowledge of Agile Scrum and Kanban practices.
- Proficiency with JIRA, Confluence, and ITSM or ticketing platforms.
- Foundational knowledge of databases and SQL.
- Understanding of web architectures, APIs, and data flows.
- Familiarity with digital platforms, document management and publishing, and financial information systems.
- English proficiency is an advantage.
Benefits
- Collaborative peer-led management with personalized career development.
- Access to an e-learning platform.
- Funding for professional certifications.
- Tools that support knowledge sharing.
- Referral bonus of up to €3,000.
- Annual convention, trade shows, summer celebration, and after-work events.
- Health insurance coverage.
- Reimbursement of 50% of public transportation costs.
- At least nine RTT days each year.
- Holiday bonus.
- €9.50 meal vouchers, with 55% paid by the company.
- Active employee representative committee (CSE).
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