5,001 – 10,000 Employees
FinanceCrossCountry Mortgage, LLC is a U.S. retail mortgage lender serving homebuyers, homeowners, and property investors with financing for home purchases, mortgage refinancing, and home equity access, including HELOCs. Its team supports customers throughout the mortgage process, from exploring loan options to completing the application and closing, with services designed for both first-time buyers and experienced borrowers. As a finance company with a large workforce, CrossCountry Mortgage hires across the functions that support mortgage lending, customer service, and loan operations.
Bilingual Outside Mortgage Loan Originator (Chinese/English)
Originate and process mortgage loans for CrossCountry Mortgage while building referral relationships and guiding applicants through the application process. This remote role serves applicants in the United States and requires fluency in Chinese and English.
Description
- Source mortgage leads
- Build relationships with real estate agents and other referral sources
- Assess loan markets and develop referral networks
- Promote CrossCountry Mortgage products and services
- Meet with applicants, gather loan application details, and answer questions about the process
- Review applicants’ finances, credit, and property valuations
- Explain loan options, credit choices, and service terms
- Prepare complete loan applications and supporting documents
- Explain additional application requirements and help applicants strengthen their submissions
- Respond to customer questions and requests
- Address and resolve customer complaints
- Manage communications with real estate agents and other referral partners
- Work with processing and underwriting teams to resolve application issues
- Keep mortgage industry knowledge current through study, publications, professional networks, and organizations
- Take part in mortgage sales activities, including closings, open houses, company seminars and training, and lead generation
Requirements
- Fluency in Chinese and English
- NMLS license required under the S.A.F.E. Act of 2008
- Experience with or knowledge of retail lending products, policies, underwriting, procedures, documentation, and systems
- Experience proactively soliciting new business
- Encompass experience preferred
- Knowledge of mortgage products and programs
- Strong analytical skills to assess credit requests and identify market trends
- Advanced communication and collaboration skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Access to mortgage coaching