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AllCare Primary & Immediate Care
AllCare Primary & Immediate Care
201 – 500 Employees
HealthcareHealthcare Insurance
AllCare Primary & Immediate Care is a healthcare provider that brings primary care and immediate care together for patients in Georgia, Maryland, Virginia, and Washington DC. Its services include annual physicals, telemedicine, COVID-19 testing, and behavioral health support, helping patients address urgent medical needs while maintaining ongoing care with familiar providers.
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Behavioral Health Operations Coordinator - Hybrid, United States

Coordinate behavioral health referrals, patient scheduling, provider workflows, medication requests, and prior authorizations in a hybrid United States role. Maintain accurate EHR records, support virtual care operations, and follow HIPAA requirements.

USUnited States
$25 – $30 / hour
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredOperations

Description

  • Coordinate new-patient referrals and arrange initial and follow-up appointments
  • Pair patients with suitable providers by considering location, licensure, availability, and clinical needs
  • Handle cancellations, rescheduling, waitlists, and provider schedule optimization
  • Review internal and external referrals and arrange outside care when services are unavailable internally
  • Track referral progress and follow up with patients and referral partners
  • Receive, route, and monitor medication refill requests through resolution with prescribing clinicians
  • Address prescription-related questions with pharmacies and clinicians within approved administrative procedures
  • Initiate prior authorization requests, monitor their progress, and complete follow-up
  • Collect required records and share authorization updates with insurers, pharmacies, and providers
  • Monitor prescriber inboxes and patient portal messages, directing clinical matters to licensed clinicians
  • Assist with provider calendars, meetings, and related administrative processes
  • Act as an administrative point of contact for patients and respond to scheduling and operational questions
  • Record activities accurately in the electronic health record while safeguarding patient confidentiality under HIPAA and organizational policies
  • Contribute to quality improvement and workflow optimization efforts
  • Complete other related responsibilities as assigned

Requirements

  • Demonstrated organization, time management, and attention to detail when balancing competing priorities
  • Strong written and verbal communication, patient-service, and team collaboration abilities
  • Working knowledge of medical terminology, healthcare operations, and care coordination processes
  • Proficiency with Microsoft Office and healthcare technology systems
  • Sound judgment, confidentiality, and the ability to escalate clinical matters to licensed staff
  • High school diploma or GED equivalent
  • At least two years of experience in healthcare administration, behavioral health, psychiatry, medical office operations, or care coordination
  • Experience scheduling patient appointments in an electronic health record
  • Experience with telehealth or virtual care, behavioral health provider support, athenahealth or a comparable EHR, medication prior authorizations, or insurance benefit verification is preferred
  • Ability to communicate by phone and video, travel up to 25%, and work onsite occasionally

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