AllCare Primary & Immediate Care
AllCare Primary & Immediate Care
AllCare Primary & Immediate Care Jorjiya, Merilend, Virjiniya va Vashington shahridagi bemorlar uchun birlamchi tibbiy yordam va shoshilinch tibbiy yordamni birlashtirgan sog‘liqni saqlash xizmatlarini taqdim etadi. Uning xizmatlari yillik tibbiy ko‘riklar, telemeditsina, COVID-19 testlari va xulq-atvor salomatligini qo‘llab-quvvatlashni o‘z ichiga oladi. Bu bemorlarga tanish tibbiyot xodimlari bilan muntazam davolanishni davom ettirgan holda, shoshilinch tibbiy ehtiyojlarini ham hal qilishga yordam beradi.

Behavioral Health Operations Coordinator - Hybrid, United States

Coordinate behavioral health referrals, patient scheduling, provider workflows, medication requests, and prior authorizations in a hybrid United States role. Maintain accurate EHR records, support virtual care operations, and follow HIPAA requirements.

Tavsif

  • Coordinate new-patient referrals and arrange initial and follow-up appointments
  • Pair patients with suitable providers by considering location, licensure, availability, and clinical needs
  • Handle cancellations, rescheduling, waitlists, and provider schedule optimization
  • Review internal and external referrals and arrange outside care when services are unavailable internally
  • Track referral progress and follow up with patients and referral partners
  • Receive, route, and monitor medication refill requests through resolution with prescribing clinicians
  • Address prescription-related questions with pharmacies and clinicians within approved administrative procedures
  • Initiate prior authorization requests, monitor their progress, and complete follow-up
  • Collect required records and share authorization updates with insurers, pharmacies, and providers
  • Monitor prescriber inboxes and patient portal messages, directing clinical matters to licensed clinicians
  • Assist with provider calendars, meetings, and related administrative processes
  • Act as an administrative point of contact for patients and respond to scheduling and operational questions
  • Record activities accurately in the electronic health record while safeguarding patient confidentiality under HIPAA and organizational policies
  • Contribute to quality improvement and workflow optimization efforts
  • Complete other related responsibilities as assigned

Talablar

  • Demonstrated organization, time management, and attention to detail when balancing competing priorities
  • Strong written and verbal communication, patient-service, and team collaboration abilities
  • Working knowledge of medical terminology, healthcare operations, and care coordination processes
  • Proficiency with Microsoft Office and healthcare technology systems
  • Sound judgment, confidentiality, and the ability to escalate clinical matters to licensed staff
  • High school diploma or GED equivalent
  • At least two years of experience in healthcare administration, behavioral health, psychiatry, medical office operations, or care coordination
  • Experience scheduling patient appointments in an electronic health record
  • Experience with telehealth or virtual care, behavioral health provider support, athenahealth or a comparable EHR, medication prior authorizations, or insurance benefit verification is preferred
  • Ability to communicate by phone and video, travel up to 25%, and work onsite occasionally

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