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Emory University
Emory University
H1B Visa SponsorEducationHealthcareScience
Emory University is a research university in Atlanta, Georgia, with academic and professional programs spanning the arts, sciences, business, law, and medicine. Its work connects education with healthcare and scientific research, combining teaching, knowledge creation, and community service across a broad university environment.
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AI Platform Operations Lead at Emory University

Oversee access, support, governance data, and service delivery for Emory University’s enterprise AI platforms. Develop workflows and dashboards serving academic, research, and administrative teams.

USUnited StatesHybridFull-timeSeniorEnglish RequiredArtificial Intelligence
CloudITSM

Description

  • Manage user access, workspace settings, licenses, feature availability, and lifecycle processes across approved AI platforms.
  • Create and operate intake, approval, and provisioning workflows for access requests.
  • Act as the main operational contact for AI platform support.
  • Address user issues, coordinate fixes, manage platform updates, and communicate service changes.
  • Prepare active pilots for operation and coordinate onboarding for approved users and use cases.
  • Maintain service catalogs, administration guides, knowledge articles, and support materials.
  • Define and report service measures such as request turnaround, onboarding volume, support responsiveness, license use, and adoption trends.
  • Create dashboards that inform leadership decisions across multiple platforms.
  • Coordinate operational handoffs with the AI Solutions Lead for new platforms and pilots moving toward production.
  • Work with information security, data governance, accessibility, identity management, and procurement on compliance and operational reviews.
  • Provide operational data for governance council submissions.
  • Coordinate vendor support contacts and, as needed, student workers or temporary staff supporting service operations.

Requirements

  • Bachelor’s degree in information technology, information systems, computer science, business administration, or a related field, plus five years of progressively responsible experience in platform or SaaS administration, IT service management, or technology operations; equivalent education, training, and experience may also qualify.
  • Experience administering enterprise SaaS or cloud platforms and supporting end users across multiple stakeholder groups.
  • Experience with identity and access management, service management practices, and reporting or dashboard tools is preferred.
  • Ability to create and operate new workflows.
  • AI platform experience is preferred but not required for candidates with strong SaaS or cloud platform administration fundamentals.
  • Experience in higher education or a complex, decentralized organization is an advantage.
  • ITIL, service management, or platform administration certifications are preferred.

Benefits

  • Remote work with occasional supported visits to an Emory University location.
  • Reasonable accommodations are available upon request for qualified individuals with disabilities.
  • Equal opportunity employment with consideration without discrimination.

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