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Kraken Digital Asset Exchange
Kraken Digital Asset Exchange
1,001 – 5,000 Employees
CryptoFinanceFintech
Kraken Digital Asset Exchange is a global cryptocurrency and financial technology company founded in 2011. Its platform supports the buying and selling of more than 200 digital assets, including Bitcoin and Ethereum, with tools designed for both newer users and experienced traders. Services include advanced trading interfaces, margin trading, over-the-counter trading, and custody solutions for individual and institutional clients. Kraken emphasizes security, liquidity, transparency through proof of reserves, and round-the-clock customer support while operating across international markets. Work at Kraken is connected to the development and operation of infrastructure for digital-asset trading and financial services, within a company guided by mission-driven values and an awareness of the risks and regulatory differences associated with cryptocurrency.
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AI Growth Operations Specialist – Kraken, UK Remote

Operate and quality-check Kraken’s AI-powered growth platform, overseeing approvals, agent activity, and product testing. Document bugs, assess outputs, and maintain QA guidance for open-finance products.

GBUnited KingdomRemoteFull-timeMiddleSeniorEnglish RequiredArtificial Intelligence

Description

  • Run daily operations and quality assurance for the internal growth platform
  • Regression-test releases, rule updates, edge cases, and existing features
  • Document and track bugs, then confirm fixes, recording reproduction steps, severity, and impact
  • Track platform performance and agent activity
  • Escalate anomalies, ambiguous issues, and potentially risky outputs
  • Manage daily approval queues and make sure each item is reviewed
  • Assess agent outputs against established checklists and standards
  • Spot unclear or inconsistent workflows and report them to the team
  • Create and maintain test plans, QA checklists, runbooks, and release notes
  • Work with colleagues in product, engineering, growth, and platform operations

Requirements

  • Background in QA, testing, operations, support, or analytics, preferably involving a software product or complex system
  • Exceptional attention to detail
  • A systematic approach to testing, including preparing and following test plans
  • Clear written communication for bug reports and documentation
  • Confidence working with data and dashboards
  • Ability to pick up new tools and systems quickly
  • Regular use of AI tools and curiosity about their limitations
  • Willingness to learn prompt engineering and communicate precisely with AI systems
  • Reliability in following routines and keeping queues clear
  • Experience testing software products or AI and large language model tools is an advantage
  • Familiarity with Jira, Mixpanel, or comparable tools is an advantage
  • Exposure to marketing, CRM, or lifecycle messaging workflows is an advantage
  • Interest in fintech or crypto is an advantage

Benefits

  • Remote work arrangement
  • Work with a global, diverse team
  • Ongoing learning in a fast-paced environment
  • Opportunity or requirement to use Kraken products after joining
  • Equal opportunity employment
  • Consistent job-related skills and work-style assessments
  • Qualified applicants with criminal histories are considered in accordance with the San Francisco Fair Chance Ordinance

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