American Express
American Express
American Express ir globāls finanšu pakalpojumu uzņēmums, kas darbojas banku pakalpojumu, finansēšanas un uzņēmumu maksājumu jomā. Tā darbība ietver patērētājiem, uzņēmumiem un korporācijām paredzētas kredītkartes, maksājumu un tirgotāju pakalpojumus, krājkontus, noguldījumu sertifikātus un privātos aizdevumus, kā arī atlīdzību un ceļošanas programmas, korporatīvos maksājumu risinājumus, finanšu izglītību, drošības pakalpojumus un karšu lietotāju un tirgotāju atbalstu.

Senior Associate, Technology Operations Engineering

Support American Express technology operations across APIs, automation, and highly available infrastructure. Troubleshoot production systems and manage risks across banking and payments platforms.

Apraksts

  • Operate technology, digital, and data platforms and services used globally.
  • Provide round-the-clock support for technology engineering, architecture, and infrastructure.
  • Troubleshoot systems and optimize performance.
  • Implement solutions that support high availability.
  • Build APIs and services for live production environments.
  • Develop automation.
  • Identify application and infrastructure risks and ways to mitigate them.
  • Coordinate with teams to reduce identified risks.
  • Debug issues and investigate their root causes.
  • Use monitoring tools to improve operational efficiency.
  • Apply ITIL practices for event, incident, release, problem, and knowledge management.
  • Contribute to application design, software development, and automated testing.

Prasības

  • Bachelor’s degree or equivalent technical experience in computer science, computer science engineering, or a related field.
  • At least six years of varied software engineering experience.
  • Experience troubleshooting and tuning performance.
  • Experience implementing high-availability solutions such as Always On, clustering, and mirroring.
  • DevOps knowledge relevant to highly available IT infrastructure.
  • Experience building APIs and services for live production environments.
  • Experience developing automation.
  • Familiarity with Agile or other rapid application development methods.
  • Hands-on experience with application design, software development, and automated testing.
  • Experience in banking or payments technology.
  • Experience identifying application and infrastructure risks and mitigation strategies.
  • Experience debugging systems and conducting root cause analysis.
  • Experience with monitoring tools, including application performance monitoring, AIOps, or equivalent.
  • Solid understanding of ITIL event, incident, release, problem, and knowledge management.
  • Experience with one or more of these areas: programming languages, networking, Linux or Windows, mainframe, middleware, databases, or cloud.
  • Strong verbal and written communication skills.
  • Analytical thinking, curiosity, and a commitment to continuous learning and improvement.
  • Employment is contingent on passing a background verification check, subject to applicable laws and regulations.

Priekšrocības

  • Competitive base salary.
  • Bonus incentives.
  • Support for financial well-being and retirement.
  • Medical, dental, vision, life insurance, and disability coverage, depending on location.
  • Flexible hybrid, onsite, or virtual work arrangements, depending on the role and business needs.
  • Paid parental leave, with policies varying by location.
  • Complimentary access to global onsite wellness centers staffed by nurses and doctors, depending on location.
  • Free, confidential counseling through the Healthy Minds program.
  • Career development and training opportunities.

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