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Usercentrics
Usercentrics
201 – 500 Darbuotojai
AtitiktisRinkodaraSaaS
Usercentrics yra SaaS įmonė, besispecializuojanti privatumo atitikties, sutikimų valdymo ir rinkodaros technologijų srityse. Jos platforma padeda įmonėms rinkti ir valdyti sutikimus interneto svetainėse, mobiliosiose programėlėse ir prijungtoje televizijoje, palaiko privatumo politikų generavimą bei perduoda sutikimu pagrįstus signalus reklamos ir analizės partneriams. Usercentrics taip pat teikia serverio pusės sekimo galimybes ir dirbtinio intelekto valdymo sluoksnį MCP Manager, skirtą verslo ir vartotojų duomenų prieigai kontroliuoti bei audituoti. 2017 m. įkurta įmonė aptarnauja organizacijas, veikiančias pagal tokius reglamentus kaip BDAR, CCPA ir TCF, kartu kuriančias patikimą pirmosios šalies duomenų naudojimo praktiką.
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Darbai įmonėje

Customer Support Specialist – Prague (Hybrid)

Support Usercentrics’ B2B self-service customers in a hybrid role in Prague. Handle Zendesk inquiries, platform guidance, customer feedback, and billing questions.

CZČekijaHibridinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Act as the main Zendesk contact for B2B self-service customers.
  • Respond to customer questions promptly and effectively.
  • Help customers navigate the platform, set up accounts, and get the most from their experience.
  • Coordinate with Customer Success, Technical Support, and Product teams.
  • Share customer insights and support ongoing improvements.
  • Develop self-service guides, knowledge base articles, and FAQs.
  • Improve processes across teams.
  • Turn customer feedback into clear, actionable feature requests.
  • Work with Finance to resolve billing discrepancies and questions about charges or invoices.

Reikalavimai

  • At least two years in customer support, customer success, or a similar customer-facing role; B2B SaaS experience is preferred.
  • Strong communication skills.
  • Excellent spoken and written English.
  • Copywriting, advertising, or content marketing experience is an advantage.
  • Experience producing self-service guides, FAQs, or knowledge base content is an advantage.
  • Strong problem-solving ability.
  • Able to guide customers through a platform and give clear, useful answers.
  • A customer-first approach.
  • Experience with ticketing platforms such as Zendesk is an advantage.
  • Familiarity with CRM software such as Salesforce is an advantage.
  • Well organized, with careful attention to detail.
  • Able to handle competing priorities in a fast-paced setting.

Privalumai

  • Join a rapidly growing, diverse international team.
  • Work in a positive, energetic, and inspiring culture.
  • Flexible working hours.
  • Hybrid work arrangement.
  • Workcation opportunities under company policy.
  • Regular team gatherings, in person or online.
  • Personal development budget.
  • Language courses related to your role.
  • Additional benefits vary by location.
  • An inclusive workplace with equal opportunities.
  • Accessibility accommodations are available during the application or interview process.

Susiję darbai

The Nursing and Midwifery Council

Education Data Analyst – The Nursing and Midwifery Council

The Nursing and Midwifery Council
501 – 1 000 Darbuotojai
Ne pelno organizacijosSveikatos draudimasSveikatos priežiūra
GBJungtinė Karalystė
40 982 £ – 48 961 £ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųDuomenų analitikas

Turn complex data into dashboards and practical insight to support the Nursing and Midwifery Council’s education quality assurance and regulatory decisions across the UK.

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