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Founded in London in 2009, Ultimate Performance (U.P.) is a global personal training company focused on personal training, online coaching, nutrition advice, and health and performance supplements. Its body transformation approach combines fitness and nutrition services, delivered by a team of personal trainers across locations in multiple countries. The company’s hiring context is not specified in the available information.
Senior CRM Manager
Lead Bloomreach customer journeys across Ultimate Performance’s international gym network. Improve engagement, retention and growth through personalised, multi-channel communications.
Сипаттама
- Own and optimise automated customer journeys throughout the customer lifecycle
- Run operational CRM communications, from booking confirmations and reminders to onboarding and service updates
- Use Bloomreach data, customer behaviour and segmentation to target communications
- Create and deliver communications by email, WhatsApp, app and other relevant channels
- Coordinate CRM activity for seasonal campaigns, pricing updates, gifting, promotions and regional or global marketing initiatives
- Track campaign and journey results, test approaches and improve content, timing, audiences and conversion
- Maintain quality, data accuracy and deliverability across CRM activity and markets
- Work with Marketing, Growth, Digital, Technology and Operations on integrations, data flows and operational needs
- Surface opportunities and insights, and recommend improvements to engagement, retention and commercial performance
Талаптар
- Substantial CRM, lifecycle marketing or marketing automation experience, preferably in a fast-moving business operating across multiple locations or markets
- Practical experience with Bloomreach or a similar CRM/CDP platform, such as Salesforce, HubSpot or Braze
- A demonstrated ability to design, build and improve complex automated customer journeys
- Knowledge of customer data platforms, segmentation, personalisation, behavioural data and journey logic
- Experience overseeing marketing and operational CRM communications across multiple channels
- Analytical, commercially minded approach and ability to turn performance data into practical improvements
- Strong organisation, close attention to detail and commitment to quality assurance
- Technical aptitude and a hands-on, solutions-focused approach, with confidence working independently in the platform
- Ability to coordinate multiple projects and priorities while working with teams across the business
- Valid right to work
Артықшылықтар
- 25 days of annual leave plus bank holidays
- Pension scheme with salary sacrifice and employer contributions
- Simply Health cover with claims for dental, optical, physiotherapy, massage and other costs
- Exclusive Ultimate Performance discounts, including 40% off supplements, books and partner offers
- Personal training discounts of up to 50% on the transformation programme, covering up to 36 sessions per year for you and a loved one
- Salary sacrifice schemes for cycling, technology and home purchases
- Free, round-the-clock Employee Assistance Programme covering mental health, counselling and financial advice
- Hybrid working with two days per week from home
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