Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
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Liquidia Corporation is a biopharmaceutical company developing inhaled treatments for rare cardiopulmonary conditions, with a focus on pulmonary arterial hypertension (PAH) and pulmonary hypertension associated with interstitial lung disease (PH-ILD). Its PRINT® particle engineering technology is used to design drug formulations and delivery methods for inhaled medicines. The company’s portfolio includes inhaled treprostinil and the clinical-stage candidate L606, alongside work in clinical development and patient support.
Director or Senior Director, Patient Support Programs
Lead patient support programs that improve access and affordability for Liquidia’s pulmonary hypertension therapies. Oversee HUB vendors, reimbursement, adherence, and program compliance.
Сипаттама
- Set the strategy and provide guidance for developing, launching, and improving patient support and affordability programs.
- Design and maintain reimbursement support, case management, adherence, nurse educator, copay assistance, patient assistance, bridge, and quick-start free-drug programs.
- Create annual patient support strategies and action plans with Market Access and Commercial leaders.
- Track copay accumulators, maximizers, and Alternative Funding Programs, applying their effects to program design, operating rules, and gross-to-net planning.
- Negotiate and manage vendor agreements, defining scope, operating rules, service levels, and pricing.
- Track performance measures and service levels, including time to first fill, benefits investigation accuracy, prior authorization turnaround, adherence, persistence, and case closure.
- Lead quarterly business reviews with patient support vendors.
- Oversee daily program and vendor operations, escalations, case resolution, and operational meetings.
- Create and maintain standard operating procedures and work instructions for patient support and specialty pharmacy partners.
- Oversee patient assistance eligibility, income verification, enrollment governance, annual reviews, and recertification.
- Manage reporting, scorecards, program utilization, and enrollment funnel performance, turning findings into recommendations.
- Work with Commercial Analytics and Finance on copay and free-goods forecasts, accrual support, and gross-to-net impacts.
- Coordinate with Marketing on patient support program materials.
- Work across Market Access, Trade and Distribution, Field Reimbursement, Sales, Marketing, Medical Affairs, Quality, Pharmacovigilance, IT, Legal, and Compliance.
- Ensure workflows include adverse event and product complaint intake, documentation, reporting, and vendor training requirements.
- Resolve issues that affect patient access, treatment initiation, or continuity of therapy.
- Ensure compliance with company policies, HIPAA, OIG guidance, and the federal Anti-Kickback Statute.
- Attend company meetings, trade shows, and industry conferences.
- Follow company compliance policies, procedures, and training requirements.
- Carry out other assigned duties.
Талаптар
- Bachelor’s degree required.
- At least 8 years of experience in patient services, market access, reimbursement, or distribution at a pharmaceutical or biotechnology manufacturer.
- At least 2 years managing external patient support, HUB, or copay vendor relationships.
- Demonstrated experience launching a patient services HUB and/or supporting a specialty product launch.
- Strong familiarity with copay assistance, patient assistance, bridge and free-drug programs, and financial support models required.
- Experience supporting access for a pharmacy benefit product required.
- Experience managing teams and holding line leadership roles.
- Demonstrated understanding of healthcare compliance frameworks, including HIPAA, OIG guidance, and the federal Anti-Kickback Statute.
- Ability to travel up to 25% of the time.
- Direct experience building new patient assistance and patient support programs preferred.
- Experience in rare disease or orphan product commercialization preferred.
- Familiarity with pulmonary hypertension, including WHO Group 1 and WHO Group 3 disease states, preferred.
- Understanding of pharmacovigilance integration and compliant patient education practices preferred.
- Experience with copay accumulator, maximizer, and Alternative Funding Program mitigation strategies preferred.
- Financial skills in budgeting, forecasting, and profitability management preferred.
- Experience using CRM platforms and patient support performance analytics preferred.
- Experience working in a smaller or growth-stage biopharmaceutical environment preferred.
Артықшылықтар
- Competitive compensation package
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k) savings retirement plan
- Employee Stock Purchase Plan (ESPP)
- Reasonable accommodation for qualified individuals with disabilities
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