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CNA Insurance
CNA Insurance
5,001 – 10,000 Employees
Skilled Worker Visa SponsorConstructionHealthcareManufacturing
CNA Insurance is a global commercial insurer serving businesses across industries such as construction, healthcare, manufacturing, financial services, and real estate. Founded in 1897, the company combines business insurance with risk management and loss-control expertise, offering coverage that includes property, casualty, commercial auto, cyber liability, general liability, workers’ compensation, management and professional liability, equipment breakdown, and other specialized solutions. Its work is focused on helping organizations identify exposures, manage operational risks, and protect against losses through insurance programs tailored to their business needs.
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Workers’ Compensation Claims Specialist

Handle commercial workers’ compensation claims of low to moderate complexity, from coverage reviews and investigations through settlement and compliance.

USUnited StatesCACaliforniaILIllinoisOROregonTXTexas
$47,000 – $78,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Manage a portfolio of low- to moderate-complexity commercial claims.
  • Confirm coverage, collect claim information, document files and approve payments within delegated authority.
  • Keep policyholders, claimants and business partners informed and respond to their questions.
  • Set reserves and estimate claim values by reviewing policy terms.
  • Investigate claims, record statements and consult experts to establish the facts.
  • Coordinate with internal and external partners, vendors and experts.
  • Negotiate settlements and refer cases to management when needed.
  • Track expenses and direct appropriate claim resources.
  • Spot potential subrogation, salvage and fraud cases and refer them for follow-up.
  • Meet standards for quality, turnaround time, documentation and regulatory compliance.
  • Keep informed about commercial insurance laws, regulations and industry developments.
  • Complete other assigned duties.

Requirements

  • A high school diploma is required.
  • An associate or bachelor’s degree is preferred.
  • Hold, or be able to obtain and maintain, an insurance adjuster license within 90 days of hire where applicable.
  • Previous claims handling, insurance business experience, or customer service experience is preferred.
  • Build foundational knowledge of commercial insurance, its products and claims practices.
  • Communicate clearly in writing and conversation, with empathy.
  • Build collaborative working relationships with internal and external partners.
  • Use sound judgment to solve routine problems and make business decisions independently.
  • Apply analytical and critical thinking skills.
  • Manage time and stay organized.
  • Handle competing priorities in a fast-paced, collaborative setting.
  • Know Microsoft Office and be able to learn business software.
  • Adapt to changing conditions.
  • Respect differing perspectives and ideas.

Benefits

  • A comprehensive, competitive benefits package.
  • Benefits designed to support physical, financial, emotional and social wellbeing.
  • Reasonable accommodations for qualified people with disabilities.

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