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Aquila
Aquila
1,001 – 5,000 Employees
H1B Visa SponsorEnterpriseSaaS
Aquila partners with software operators to help them navigate transitions, scale their businesses, and build lasting success. Focused on category leaders across SaaS and enterprise software, the company takes a long-term approach to supporting operators as they strengthen their organizations and pursue their next stage of growth.
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Virtual Title IV Financial Aid Officer

Process and administer Title IV financial aid for clock-hour students at FAME. Support post-secondary schools through compliant aid counseling, eligibility review, awarding, and disbursement.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredFinancial Planning and Analysis

Description

  • Manage Title IV financial aid processing independently for students in clock-hour programs
  • Review FAFSAs and assess and verify student eligibility
  • Handle awarding, packaging, ISIR corrections, disbursements, calculations, professional judgments, and dependency overrides
  • Apply federal student aid regulations while maintaining compliance and accuracy
  • Examine documentation, resolve discrepancies, and support compliant aid outcomes
  • Communicate directly with schools and students across FAME’s two service models
  • Explain financial aid requirements, necessary information, and next steps clearly
  • Engage assigned schools by phone, email, and virtual meetings, including monthly meetings
  • Provide timely updates on student aid matters and develop trusted school relationships
  • Investigate financial aid issues, establish next steps, and advance cases to resolution
  • Work with the remote team when additional information or assistance is required
  • Organize workload to meet turnaround, productivity, accuracy, and reliability standards

Requirements

  • Substantial experience in a school financial aid administration department
  • Deep knowledge of Title IV federal student aid regulations and clock-hour school compliance requirements
  • Extensive experience administering Title IV aid for clock-hour programs
  • Ability to independently complete packaging and awarding, ISIR corrections, verification, professional judgments, dependency overrides, disbursements, and financial aid calculations
  • Strong analytical ability and meticulous attention to detail
  • Self-directed and well organized, with the ability to manage detailed work and meet turnaround targets
  • Customer service and financial counseling experience
  • Ability to clearly explain federal student aid requirements, eligibility, estimates, and aid offers
  • Strong written and verbal communication skills
  • Ability to build trusted relationships in a remote work environment
  • Ability to balance competing priorities, follow through, solve problems independently, and collaborate remotely
  • Proficiency with Microsoft Office
  • Comfort using financial aid management systems, student information systems, databases, and virtual collaboration tools
  • Experience with FAME software is preferred but not required
  • Must be based in the United States and available to work from 8:00 a.m. to 5:00 p.m. Eastern Time

Benefits

  • Help expand access to education and support student success
  • Extend your impact across a portfolio of post-secondary schools and communities
  • Develop specialized expertise in Title IV and clock-hour financial aid
  • Contribute ideas, improve processes, and help shape service delivery
  • Opportunity to deepen expertise, assume greater responsibility, pursue leadership, or explore other roles within the organization
  • Full-time remote work
  • Virtual interview process
  • Disability accommodations available upon request

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