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Travelers is an insurance company serving individuals and businesses with coverage supported by specialty expertise, risk control, underwriting, technology and analytics, and sales teams. Its work centers on helping customers prepare for uncertainty while developing new approaches to insurance and planning for future risks. Travelers also highlights community involvement, diversity, sustainability, continuous learning, and professional growth across its operations in the United States, Canada, and Europe. Its career opportunities span roles for experienced professionals and emerging talent.
Senior AI Architect, Travelers (Hybrid)
Lead enterprise AI architecture for Travelers, a property and casualty insurer. Design governed AI platforms, guide prototypes, and support modernization across the organization.
Description
- Define architecture across business-unit segments or domains
- Design and deliver scalable, production-ready AI solutions aligned with business needs
- Develop reusable patterns, reference architectures, and standards for enterprise AI
- Convert business requirements into AI platform designs covering LLM integration, RAG, memory, and tool or function calling
- Support governance and risk processes for secure, compliant AI deployment
- Track developments in AI platforms, foundation models, agentic frameworks, and cloud AI services
- Partner with engineering, product, technology, and business stakeholders
- Plan and lead technology proofs of concept
- Build hands-on prototypes and validate emerging technologies
- Advance technology transformation while reducing technical debt
- Align proof-of-technology work with leadership priorities and technology strategy
- Establish target-state architectures and implementation roadmaps
- Contribute to technology modernization programs
- Explain architectural direction and build stakeholder alignment
- Perform other assigned duties
Requirements
- Bachelor’s degree in computer science, a related STEM discipline, or equivalent education and work experience
- Six additional years of architecture or software engineering experience
- Eight years of architecture experience is identified for the ideal candidate
- Hands-on experience developing and deploying AI and machine learning systems
- Working knowledge of core machine learning algorithms and neural network architectures
- Familiarity with MLOps, AIOps, and CI/CD practices for AI and ML workflows
- Applied experience with generative AI, LLMs, transformer architectures, and prompt engineering
- Experience using Claude Enterprise, Claude CLI or Code, OpenAI Codex, and GitHub Copilot
- Experience with tool use, function calling, RAG pipelines, memory systems, vector databases, and multi-agent orchestration
- Familiarity with LangChain, Strands, Crew AI, and MCP
- Experience with AWS Bedrock and AgentCore; Azure Foundry, Agent 365, or GCP/Gemini AI is optional
- Working knowledge of responsible AI, AI ethics, and production AI compliance
- Awareness of AI governance and risk management frameworks
- Strong architecture capability combined with recent hands-on work using modern technologies
- Experience architecting large-scale technology initiatives
- Advanced leadership and influencing skills
- Extensive experience in an agile operating environment
- Experience supporting transformational change
- Insurance technology experience is preferred
- Strong understanding of the insurance industry
- Knowledge of value creation and business capability models
- Excellent verbal, written, and listening communication skills
Benefits
- Health insurance begins on the first day of employment for employees and eligible family members
- Travelers matches 401(k) contributions dollar for dollar on the first 5% of eligible pay
- Paying it Forward Savings Program for employees with student loan debt
- Pension plan fully funded by Travelers
- At least 20 days of paid time off each year
- Nine paid company holidays
- Wellness resources including discounts, mental health counseling, health coaching, and caregiving support
- Matching Gift and Volunteer Rewards program
- Performance-based cash incentive awards
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