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eBay
eBay
H1B Visa SponsorB2CeCommerceMarketplace
eBay is a global eCommerce marketplace where individuals and businesses buy and sell a broad range of goods and services online. Founded in 1995, the company supports both auction-style sales and fixed-price listings, connecting shoppers with unique items and established products. Its marketplace experience includes personalized browsing features and tools that help sellers manage and grow their presence online.
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Senior AI and Agentic Architect

Design agentic AI systems and platform integrations for eBay’s global ecommerce customer experiences. Define scalable patterns spanning models, tools, workflows, and enterprise systems.

USUnited StatesOROregonTXTexasUTUtah
$156,800 – $255,300 / year
HybridFull-timeSeniorEnglish RequiredArtificial Intelligence
Distributed Systems

Description

  • Define architecture for agentic customer experience capabilities spanning models, orchestration, retrieval, tools, workflows, decisioning, policy, evaluation, and human support
  • Create reusable patterns and clear platform boundaries for AI-enabled experiences
  • Design integrations connecting agents with enterprise knowledge, APIs, tools, workflows, case management, and policy systems
  • Develop approaches to evaluation, observability, resilience, latency, model selection, and token and infrastructure costs
  • Assess emerging models, agent frameworks, orchestration methods, and relevant industry practices
  • Test architecture decisions through prototypes, technical spikes, reference implementations, and design reviews
  • Drive technical alignment across teams while connecting architecture choices to customer needs, engineering priorities, and long-term platform health

Requirements

  • At least 10 years of software engineering experience
  • Extensive experience designing and architecting large-scale distributed systems and production platforms
  • Demonstrated success taking AI/ML or generative AI systems into production
  • Strong command of modern AI architecture, including agentic systems, orchestration, tool use, retrieval-based architectures, conversational AI, or intelligent workflows
  • Deep expertise in distributed systems, including APIs and service boundaries, event-driven design, data and state management, scalability, resilience, latency, and observability
  • Practical experience integrating AI into complex production environments
  • Technical capability that extends from architectural design through implementation
  • Experience developing prototypes and reference implementations and conducting technical investigations and design or code reviews
  • Experience providing technical leadership across multiple engineering teams and organizational boundaries
  • Sound engineering judgment across quality, safety, security, performance, operational complexity, and cost at significant scale
  • Experience with customer experience, customer service, contact center technology, conversational AI, or voice/IVR platforms is useful but not required
  • Remote roles are not eligible for U.S. visa sponsorship

Benefits

  • Target bonus opportunity
  • Restricted stock units, where applicable
  • Medical benefits
  • Financial benefits
  • Additional benefits
  • 401(k) eligibility
  • Paid time off (PTO)
  • Parental leave

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