eBay
eBay
eBay este o piață globală de comerț electronic, unde persoanele fizice și companiile cumpără și vând online o gamă largă de bunuri și servicii. Fondată în 1995, compania oferă atât vânzări în format de licitație, cât și anunțuri cu preț fix, conectând cumpărătorii cu articole unice și produse consacrate. Experiența oferită de această piață include funcții de navigare personalizate și instrumente care îi ajută pe vânzători să își gestioneze și să își dezvolte prezența online.

Senior AI and Agentic Architect

Design agentic AI systems and platform integrations for eBay’s global ecommerce customer experiences. Define scalable patterns spanning models, tools, workflows, and enterprise systems.

Descriere

  • Define architecture for agentic customer experience capabilities spanning models, orchestration, retrieval, tools, workflows, decisioning, policy, evaluation, and human support
  • Create reusable patterns and clear platform boundaries for AI-enabled experiences
  • Design integrations connecting agents with enterprise knowledge, APIs, tools, workflows, case management, and policy systems
  • Develop approaches to evaluation, observability, resilience, latency, model selection, and token and infrastructure costs
  • Assess emerging models, agent frameworks, orchestration methods, and relevant industry practices
  • Test architecture decisions through prototypes, technical spikes, reference implementations, and design reviews
  • Drive technical alignment across teams while connecting architecture choices to customer needs, engineering priorities, and long-term platform health

Cerințe

  • At least 10 years of software engineering experience
  • Extensive experience designing and architecting large-scale distributed systems and production platforms
  • Demonstrated success taking AI/ML or generative AI systems into production
  • Strong command of modern AI architecture, including agentic systems, orchestration, tool use, retrieval-based architectures, conversational AI, or intelligent workflows
  • Deep expertise in distributed systems, including APIs and service boundaries, event-driven design, data and state management, scalability, resilience, latency, and observability
  • Practical experience integrating AI into complex production environments
  • Technical capability that extends from architectural design through implementation
  • Experience developing prototypes and reference implementations and conducting technical investigations and design or code reviews
  • Experience providing technical leadership across multiple engineering teams and organizational boundaries
  • Sound engineering judgment across quality, safety, security, performance, operational complexity, and cost at significant scale
  • Experience with customer experience, customer service, contact center technology, conversational AI, or voice/IVR platforms is useful but not required
  • Remote roles are not eligible for U.S. visa sponsorship

Beneficii

  • Target bonus opportunity
  • Restricted stock units, where applicable
  • Medical benefits
  • Financial benefits
  • Additional benefits
  • 401(k) eligibility
  • Paid time off (PTO)
  • Parental leave

Locuri de muncă similare

Red Hat

OpenShift AI Consultant (TS/SCI Clearance, Hybrid)

Red Hat

Help enterprise customers deploy production AI platforms with Red Hat OpenShift AI. Build model services, automation, and reusable architectures while traveling to client sites.

Deschide
Equinix

Senior Director of AI

Equinix

Lead the development of production generative AI and machine learning systems for Equinix’s digital infrastructure business. Apply AI to sales and customer success, with goals that include pipeline growth, stronger retention, and improved deal velocity.

Deschide
Digital Realty

Senior Manager, Applied AI at Digital Realty (Hybrid)

Digital Realty

Connect Digital Realty’s business functions with data, AI, analytics, and automation solutions. Guide enterprise initiatives from discovery to delivery, with a focus on measurable business results.

Deschide