Syneos Health
Syneos Health
Syneos Health is a fully integrated biopharmaceutical solutions organization that helps clients move therapies from clinical development to commercial delivery. Its teams combine clinical, medical affairs, commercial, technology, and market insights to address changing healthcare needs and support the development and launch of important treatments worldwide.

Patient and Healthcare Provider Support Associate – Non-Interventional Clinical Research (Mexico Remote)

Syneos Health is seeking a Mexico-based remote support associate to coordinate communications with patients, healthcare providers, and research sites. The role manages clinical research data, registries, and remote study activities.

Description

  • Act as the primary contact for healthcare providers, research sites, and patients
  • Coordinate and oversee non-interventional studies, including pregnancy registries and retrospective chart reviews
  • Collect, verify, and maintain study information in electronic case report forms (eCRFs)
  • Uphold data quality while following applicable protocols and regulations
  • Conduct remote interviews, enter data, and complete data reviews
  • Keep essential study records current and support audit readiness
  • Monitor data trends, prepare data cuts, and assist with analysis and reporting
  • Contribute to non-interventional clinical research projects and patient registries

Requirements

  • Bachelor’s degree in science or healthcare, a nursing qualification such as RN, CNA, or LPN, or an equivalent combination of education and experience
  • Strong communication, documentation, and organizational abilities
  • Professional and confident phone communication with patients and healthcare providers
  • Careful, methodical approach to data review, report analysis, and timely query resolution
  • Working knowledge of Microsoft Word, Excel, PowerPoint, and general computer systems
  • Experience in a CRO, pharmaceutical, biotechnology, or call center setting is an advantage
  • Background in data management or clinical research is an advantage

Benefits

  • Opportunities for career development and progression
  • Engaged, supportive line management
  • Training in technical and therapeutic areas
  • Peer recognition and a total rewards program
  • Inclusive workplace culture
  • Mentorship and ongoing professional development
  • Leadership guidance and support
  • Cross-functional learning opportunities
  • Defined progression opportunities within clinical operations

Related Jobs