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Dane Street
Dane Street
51 – 200 Employees
ConsultingHealthcareLegal
Dane Street provides independent medical examinations, peer reviews, and related medical reporting services for claims and utilization decisions. Operating across healthcare, consulting, and legal contexts, the company connects insurers, third-party administrators, managed care organizations, and government entities with a network of more than 16,000 physicians spanning 100 specialties and 25,000 locations. Its work supports Workers’ Compensation, auto, liability, and disability claims through timely, compliant, and objective medical analysis.
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Operations Manager - Washington (Hybrid)

Lead Dane Street’s Washington operations, including clinic staffing, physician networks, scheduling, reporting, and profitability. Support independent medical examination and peer review programs serving insurance claims.

USUnited StatesWAWashingtonHybridFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Own profitability for the Washington operations center
  • Achieve or surpass financial and referral targets
  • Improve staffing efficiency, performance standards, and existing team operations
  • Provide management with regular reports on requested subjects
  • Increase revenue through consistently strong customer service
  • Follow scheduling best practices and required turnaround times
  • Deliver accurate, high-quality reports on schedule
  • Respond to client inquiries promptly
  • Verify that client invoices follow agreed fee schedules
  • Select physicians according to claimant location, specialty, and suitable pricing
  • Develop physician relationships that support panel retention
  • Track performance measures for Customer Service Representatives and Quality Assurance Specialists
  • Ensure the team achieves at least 85% of scheduling output and Quality Assurance targets
  • Recruit staff as referral volume grows or new clients are added
  • Complete timely and constructive employee performance reviews
  • Apply disciplinary and termination procedures in line with company policy
  • Accompany Sales team members on client visits when requested
  • Direct operations across all on-site clinics in Washington State
  • Maintain appropriate clinic staffing, schedules, and operational requirements
  • Make strategic recommendations on clinic expansion or relocation
  • Carry out additional responsibilities and special projects as assigned

Requirements

  • An associate or bachelor’s degree is preferred
  • Residence in Washington State is required, preferably within the Seattle-Tacoma-Bellevue metropolitan area
  • Regular and as-needed visits to on-site clinics are required to manage operations
  • Experience in healthcare or insurance business settings is preferred
  • Experience in workers’ compensation or auto insurance is preferred
  • Thorough knowledge of the Washington L&I claims process
  • Excellent communication skills and a clear understanding of the company’s business lines
  • Strong critical-thinking and time-management skills, with the ability to meet defined deadlines
  • Computer proficiency and typing skills
  • Ability to perform required lifting, bending, travel, extended sitting, and computer-based work
  • Ability to provide and maintain personal internet service
  • Ability to maintain a reliable, uninterrupted internet connection for remote work responsibilities

Benefits

  • Generous paid time off
  • Medical, dental, and vision insurance for employees and their families
  • Voluntary life insurance options for employees, spouses, and children
  • Hospital indemnity, critical illness, accident indemnity, and pet insurance plans
  • Employer-paid basic life insurance
  • Employer-paid short-term disability coverage
  • Employer-paid long-term disability coverage
  • 401(k) plan with company matching
  • Apple equipment for the remote workspace
  • Media stipend for the remote workspace
  • Primarily work-from-home arrangement

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