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The Hanover Insurance Group
The Hanover Insurance Group
5,001 – 10,000 Employees
B2BB2CInsurance
The Hanover Insurance Group is a U.S.-based insurance provider serving individuals, businesses, agents, and brokers. Its personal insurance portfolio includes home, auto, motorcycle, umbrella, condominium, renters, and specialty coverage for items such as collector cars, watercraft, and valuables. For commercial customers, Hanover offers business owner’s policies, commercial auto, workers’ compensation, management liability, cyber, professional liability, property, surety, and industry-focused solutions for sectors including construction, healthcare, life sciences, and retail. The company also provides claims support, policy management tools, educational resources, risk services, and distribution support through its agent and broker network.
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Middle Market Underwriting Technician – Hybrid, United States

Support commercial Middle Market underwriting through submissions, renewals, endorsements, and agency service. Develop underwriting expertise while partnering with underwriters across the Southeast territory.

USUnited StatesNCNorth CarolinaTNTennesseeVAVirginiaHybridFull-timeJuniorNo degree requiredEnglish RequiredUnderwriter

Description

  • Assist assigned underwriters with new-business submissions and renewal accounts
  • Work closely with the underwriter and UT leader
  • Serve agents and underwriters by handling escalations and urgent requests
  • Build knowledge of underwriting profitability, renewal book quality, and authority-based execution
  • Learn service metrics, workflows, and underwriting technician best practices
  • Develop agency relationships and practical service experience
  • Complete ongoing training with peers and UT leadership
  • Apply core underwriting principles covering risk selection, exposure and hazard controls, coverage implications, pricing, and loss analysis
  • Process authorized endorsements and refer exceptions to the Middle Market Underwriter
  • Prepare out-of-authority renewal books by starting renewal activities and collecting information from agents, claims adjusters, and risk solution representatives

Requirements

  • Preferred qualification is an associate degree and/or one to two years of commercial lines experience
  • Ability to develop a working understanding of exposure and control analysis and coverage
  • Foundational commercial lines underwriting knowledge involving premiums above $50,000
  • Understanding of how different roles and functions connect and why each is important
  • Resourceful approach to solving problems
  • Service-focused mindset with strong responsiveness
  • Ability to manage workload independently while meeting underwriting objectives and service standards
  • Clear verbal and written communication with internal and external partners

Benefits

  • Hybrid work arrangement
  • Full-time, non-exempt position
  • Continued training with peers and UT leadership
  • Structured onboarding designed to build role proficiency

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