Johnson & Johnson
Johnson & Johnson
Johnson & Johnson is a global healthcare company working across innovative medicine and medical technology. Its teams develop solutions in oncology, immunology, neuroscience, specialty ophthalmology, interventional care, and orthopaedics, combining science and technology to address complex health needs. The company also emphasizes health equity, environmental sustainability, diversity, and inclusion as it serves providers, patients, and communities worldwide.

Key Account Manager, Surgical Vision

Grow Johnson & Johnson Surgical Vision’s UK private-sector ophthalmology accounts by managing contracts, developing strategic customer relationships, and identifying opportunities for commercial growth.

Description

  • Build and grow a portfolio of strategic private-sector accounts.
  • Oversee the effective delivery of existing contracts.
  • Identify commercial opportunities that support sustainable growth.
  • Work with the Private Sector Lead to strengthen key account relationships and align plans with the broader private-sector strategy.
  • Lead contract implementation, governance, and performance management.
  • Create account plans based on customer priorities, commercial opportunities, and value-based initiatives.
  • Work with customers and cross-functional teams to provide tailored education, services, and care pathways.
  • Guide field teams on commercial and portfolio matters, helping them engage customers and deepen their knowledge of the JJSV portfolio.
  • Coordinate with Professional Education and Clinical Services to shape education, clinical support, and service offerings for customers.
  • Align account plans and service delivery with Technical Service.
  • Work with Commercial Excellence on forecasting, contract oversight, and pricing.

Requirements

  • A degree is preferred; equivalent relevant experience and a record of achievement may also be considered.
  • Knowledge of the JJSV portfolio, especially PCIOL and Premium Monofocal categories; training is available where needed.
  • Experience in the refractive market is an advantage but not required.
  • Commercial judgement and experience with deal calculators and forecasting tools are preferred.
  • Strong working skills in PowerPoint and Excel.
  • Sound commercial judgement, strong organisation, and integrity.
  • Ability to build trusted relationships with senior customers and internal stakeholders.
  • Emotional intelligence and self-awareness, with adaptable communication and influencing skills.
  • A record of meeting or exceeding commercial objectives and targets.
  • Commitment to the ethical standards, values, and integrity set out in Our Credo.
  • A customer- and patient-centred approach, with enthusiasm for innovative solutions that deliver measurable value.
  • Understanding of the UK ophthalmology market, including reimbursement changes, procedure caps, and their effects on providers and commercial decisions.

Benefits

  • Competitive compensation and benefits package.
  • Benefits that can be adapted to your priorities at different stages of life.
  • A work environment that supports your career goals.
  • Support for physical and mental wellbeing.

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