iA Financial Group (Industrial Alliance) is a major Canadian insurance and wealth management organization serving clients in Canada and the United States. Founded in 1892 and publicly traded on the Toronto Stock Exchange, the company provides insurance and broader financial services built around client-focused planning and long-term financial needs. Its work spans the finance and insurance sectors, supported by a large team operating across North American markets.
Group Insurance Platform and Benefits Analyst
Manage digital tools, benefits data, and group insurance administration at iA Financial Group. Support clients, payroll processing, plan implementations, and ongoing service improvements.
Description
- Coordinate administration for group insurance plans and related digital tools.
- Review data, investigate operational issues and anomalies, and recommend improvements.
- Prepare, verify, and send payroll, eligibility, and other required files.
- Answer client questions about data and reports.
- Create, maintain, and improve procedures for group insurance plans and digital tools.
- Help implement, integrate, and launch new groups.
- Address urgent transition issues and help keep implementations on track.
- Guide clients and plan administrators on group insurance plans and administrative processes.
- Spot opportunities to improve services and contribute subject matter expertise to digital-tool testing.
- Contribute to special projects and ongoing improvement efforts.
- Meet service agreement requirements, set priorities, and uphold service quality.
- Develop effective working relationships with clients, internal partners, and teams.
Requirements
- Relevant experience in group insurance.
- Strong analytical ability.
- A proactive work style and comfort using technology tools.
- Strong problem-solving and project management capabilities.
- Proficiency with computer applications, especially Microsoft Office and Excel.
- Intermediate English for daily written communication with English-speaking clients who do not speak French.
- A bachelor's degree in business administration, human resources management, project management, or a related field; equivalent education or experience is also considered an asset.
Benefits
- A workplace that combines learning and development with a shared commitment to excellence.
- Artificial intelligence tools to support individual efficiency and organizational growth.
- A healthy, safe, equitable, and inclusive workplace.
- Flexible hybrid work with access to inspiring, innovative workspaces.
- Flexible group insurance coverage.
- A competitive retirement savings plan.
- An employee share purchase plan.
- Vacation, wellness days, and personal development days.
- Telemedicine services.
- An Employee and Family Assistance Program.
- An ergonomic workspace program.
- Performance bonus.
- Discounts on iA products.