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Citi
Citi
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Citi is a global banking and financial services company serving consumers, corporations, governments, and institutions. Its offerings span consumer banking, credit cards, wealth management, corporate banking, and investment banking, supported by operations in more than 100 countries. As a large international finance organization, Citi brings together teams working across banking, financial services, and fintech.
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Citi Vice President, Operational Risk Lead Analyst

Lead third-party risk, controls, and governance for Citi’s digital customer experience. Oversee compliance, vendor performance, remediation, and operational resilience.

USUnited StatesFLFloridaILIllinois
$103,920 – $155,880 / year
HybridFull-timeSeniorEnglish RequiredVice President

Description

  • Manage the full lifecycle of third-party relationships.
  • Identify, monitor, and manage vendor risks and compliance with third-party management requirements.
  • Review vendor performance, address concerns, and maintain effective working relationships.
  • Set and oversee operational risk policies, tools, technology, and governance processes.
  • Assess risks independently and address root causes of operational losses.
  • Provide governance and oversight for operational risk, including technology risk.
  • Advise on issue management, including KPIs, KRIs, and corrective action plans.
  • Resolve transaction-level escalations from vendors and internal partners.
  • Use scorecards and performance tools to reduce risk and financial or regulatory exposure.
  • Work with partners to resolve issues within contract terms.
  • Build relationships with business users and Lines of Defense.
  • Evaluate business decisions for risk and support compliance with relevant laws, regulations, and policies.
  • Advise senior stakeholders and colleagues as a subject matter expert.
  • Develop and manage operational risk policies, strategies, and governance.
  • Partner with the business to assess risk profiles and exposure, then implement mitigation plans.
  • Lead improvements to risk management practices and organizational resilience.
  • Support remediation efforts to meet regulatory expectations.
  • Promote risk awareness and accountability, escalating concerns and establishing preventive controls.
  • Support independent oversight and assurance of operational risk frameworks.
  • Implement controls that improve client experience and operational effectiveness.

Requirements

  • 6–10 years of experience in risk management, compliance, governance, or controls.
  • Banking or financial services experience is preferred.
  • Experience overseeing third parties or vendors is highly desirable.
  • Demonstrated ability to identify, measure, and manage key risks and controls.
  • Strong knowledge of compliance laws, regulations, rules, and practices.
  • Analytical ability to assess complex risk and control processes.
  • Accountability, ownership, and a strong focus on results.
  • Strong problem-solving and communication skills.
  • Ability to work independently and collaboratively in a matrixed organization.
  • Bachelor’s or university degree required.
  • Master’s degree preferred.
  • Ability to work with limited direct supervision.

Benefits

  • Discretionary and formula-based incentive and retention awards.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off, including vacation, sick leave, and holidays.

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