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Citi
Citi
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Citi is a global banking and financial services company serving consumers, corporations, governments, and institutions. Its offerings span consumer banking, credit cards, wealth management, corporate banking, and investment banking, supported by operations in more than 100 countries. As a large international finance organization, Citi brings together teams working across banking, financial services, and fintech.
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Citi Vice President, Operational Risk Lead Analyst

Lead third-party risk, controls, and governance for Citi’s digital customer experience. Oversee vendor relationships, remediation, compliance, and business resilience.

USUnited StatesFLFloridaILIllinois
$103,920 – $155,880 / year
HybridFull-timeSeniorEnglish RequiredVice President

Description

  • Manage third-party relationships, assess and monitor vendor risks, and ensure compliance with third-party management requirements.
  • Review vendor performance, resolve concerns, and maintain productive working relationships.
  • Set and oversee operational risk policies, tools, technology, and governance processes.
  • Evaluate operational risks and address their underlying causes.
  • Provide governance and oversight for operational risk, including technology risk.
  • Advise on issue management, including key performance and risk indicators and corrective action plans.
  • Resolve transaction-level escalations from vendors and internal partners.
  • Use scorecards and performance tools to reduce risk and financial or regulatory exposure.
  • Work with partners to resolve issues within contract terms.
  • Build relationships with business users and across the Lines of Defense.
  • Evaluate risk in business decisions and support compliance with applicable laws, regulations, and policies.
  • Advise senior stakeholders and colleagues as a subject matter expert.
  • Develop and manage risk policies, strategies, and governance processes.
  • Partner with the business to assess exposure and implement risk mitigations.
  • Lead improvements to risk management practices and organizational resilience.
  • Support remediation to meet regulatory expectations.
  • Promote risk awareness and accountability, escalate concerns, and establish preventive controls.
  • Support independent oversight and assurance of operational risk frameworks.
  • Implement controls that improve client experience and operational effectiveness.

Requirements

  • Bring 6–10 years of experience in risk management, compliance, governance, or controls.
  • Third-party or vendor oversight experience is highly desirable.
  • Experience in banking or financial services is preferred.
  • Demonstrate the ability to identify, measure, and manage key risks and controls.
  • Understand compliance laws, rules, regulations, and best practices.
  • Apply strong analytical skills to complex risk and control activities and processes.
  • Show accountability, ownership, and a strong focus on results.
  • Bring excellent problem-solving and communication skills.
  • Work independently and collaboratively in a matrix organization.
  • Hold a bachelor’s or university degree.
  • Operate with limited direct supervision.

Benefits

  • Medical, dental, and vision coverage
  • 401(k) plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid vacation, sick leave, and holidays
  • Discretionary and formula-based incentive and retention awards for eligible employees