Globe Life is a U.S.-based insurance company focused on individual life insurance and related protection products. It serves customers through both agent networks and direct channels, with its work centered on customer service, agent careers, and helping families plan for long-term financial protection. Globe Life’s financial strength is also evaluated by independent analysts, an important consideration for customers and professionals exploring opportunities in the insurance sector.
Associate Claims Examiner - Remote United States
Remote associate claims examiner role focused on claim intake, customer calls, documentation, and information gathering. Support Globe Life’s insurance operations while protecting patient privacy under HIPAA standards.
Description
- Receive, organize, index, and prepare newly reported claims from RightFax and paper mail for scanning
- Document and report weekly results from First Occurrence calls with customers to customers and leadership
- Request and help obtain additional information from members and providers to support claim processing
- Complete the daily check pull report each morning
- Meet productivity and quality standards while working across multiple databases, software applications, and online tools
- Participate in departmental meetings, training, coaching sessions, and required compliance programs
- Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements
- Handle other duties as assigned
Requirements
- High school diploma required
- Associate or bachelor’s degree preferred
- Strong organizational skills and close attention to detail
- Ability to compile and evaluate information to make sound decisions
- Effective interpersonal and communication skills
- Excellent written, verbal, and typing skills
- Proficiency with Microsoft Outlook, Excel, Word, and basic computer applications
- Self-directed and adaptable approach to work
- Ability to work independently in a fast-paced setting while maintaining a positive, team-focused attitude
- Reliable and consistent attendance during the assigned shift
- Availability to work full time and/or part time according to position requirements
Benefits
- Compensation aligned with experience and contribution
- Health, dental, and vision insurance coverage
- Life insurance benefits
- Retirement options including a company-matched 401(k) and pension plan
- Paid holidays and time off
- Parental leave
- Subsidized bundled subscriptions for fitness, mindfulness, nutrition, and sleep
- Employer-paid counseling for mental health, stress management, and work-life balance
- Eligibility for continued education reimbursement
- Company-paid FLMI and ICA courses
- Discounted Texas Rangers tickets