APEXIT
APEXIT
51 – 200 कर्मचारी
B2Bउद्यमपरामर्श
APEXIT एक वैश्विक IT परामर्श और पेशेवर सेवाओं की कंपनी है, जो प्रौद्योगिकी के माध्यम से संगठनों को ग्राहकों, कर्मचारियों, नागरिकों और छात्रों के अनुभव बेहतर बनाने में मदद करती है। इसका कार्य CRM और ग्राहक अनुभव, कार्यबल प्रबंधन, वित्त और ERP, आपूर्ति शृंखला, एकीकरण, व्यावसायिक बुद्धिमत्ता, UI/UX, क्लाउड माइग्रेशन, मास्टर डेटा प्रबंधन और IoT से जुड़े समाधानों सहित रणनीतिक परामर्श, प्लेटफ़ॉर्म कार्यान्वयन, प्रबंधित सेवाओं और कस्टम विकास को जोड़ता है। 50 से अधिक कर्मचारियों वाली और मिनियापोलिस में स्थित APEXIT रणनीतिक योजना से लेकर निरंतर प्लेटफ़ॉर्म प्रबंधन और आवश्यकतानुसार तैयार किए गए एंटरप्राइज़ प्रौद्योगिकी विकास तक संगठनों का सहयोग करती है।

Oracle CX Service Architect – Hybrid, United States

Architect Oracle CX Service and the DCS Customer Service Portal for APEXIT’s enterprise clients. Shape scalable integrations and guide delivery across the project lifecycle.

विवरण

  • Lead architecture and design for the DCS Customer Service Portal and Oracle CX Service.
  • Turn business needs and service workflows into scalable, maintainable Oracle Cloud CX solutions.
  • Set the direction for portal setup, features, and integrations with supporting systems.
  • Help guide integration architecture and design using Oracle Integration Cloud (OIC).
  • Partner with functional consultants, developers, and integration teams to resolve design and technical issues.
  • Record architecture, design choices, integration points, and technical requirements.
  • Keep solutions aligned with business goals, security needs, privacy standards, and architecture practices.
  • Offer practical guidance through development, testing, deployment, and production readiness.
  • Explain architecture decisions, risks, and recommendations to project stakeholders.
  • Work autonomously while coordinating with the wider team to deliver project outcomes.
  • Pursue ongoing learning through training and certification exams.
  • Contribute expertise to internal initiatives and support colleagues as needed.
  • May train technical staff, interview candidates, assign work, manage workflows, and assess project performance.
  • Handle other assigned responsibilities.

आवश्यकताएँ

  • At least five years of experience designing Oracle CX architectures.
  • Strong knowledge of Oracle CX Service or Oracle Fusion Service.
  • Experience building customer service portals and their integrations.
  • Working knowledge of Oracle Integration Cloud (OIC) and integration architecture.
  • Able to document technical designs and work with functional, development, and integration teams.
  • Thorough knowledge of IT procedures and practices.
  • Thorough knowledge of Oracle principles and planning.
  • Proficiency with Microsoft Office or similar software.
  • Able and willing to travel when customer projects require it.
  • Reliable, consistent internet access.
  • A professional remote workspace with a suitable background and noise level.
  • Available full time during APEXIT business hours and, when needed, outside those hours.

लाभ

  • Medical coverage choices including PPO, high-deductible, and copay plans, plus wellness support and Teladoc.
  • Health Savings Account (HSA).
  • Full and limited-purpose Medical Flexible Spending Accounts (FSA).
  • Dental plan options.
  • Vision plan options.
  • Critical illness coverage.
  • Accident coverage.
  • Hospital indemnity coverage.
  • Profit-sharing program.
  • 401(k) plan after the eligibility period.
  • Travel incentive.
  • Employer-paid life and accidental death and dismemberment coverage.
  • Employer-paid short-term disability coverage.
  • Employer-paid long-term disability coverage.
  • Dependent care Flexible Spending Account (FSA).
  • Pay every two weeks by direct deposit.
  • Employee discount marketplace.
  • Life insurance.
  • Prepaid legal services.
  • Pet insurance.
  • Paid time off, sick leave, and holidays.
  • Flexible scheduling.
  • Remote work.
  • Learning and development opportunities.
  • Employee assistance program.

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