Special Loans Administrator, HELOC
Process HELOC and mortgage loan requests for Dovenmuehle, a U.S. mortgage subservicing firm. Review documentation, reconcile funds, and coordinate investor approvals.
Opis
- Process loans promptly in line with government and investor guidelines
- Enter and process loan applications and products accurately and on time
- Review and prepare loan documentation
- Assess loan documents and disclosures to evaluate borrower requests
- Route proxy emails and incoming mail to the appropriate recipients
- Conduct quality checks on work and processing completed by colleagues
- Prepare and distribute internal reports on daily, weekly, and monthly schedules
- Communicate with homeowners, clients, and vendors by email, fax, JIRA ticket, and phone
- Stay current on practices, procedures, and policies
- Assist with accurate general ledger account records
- Take part in the department audit program
- Review and respond to assigned processing email proxies
- Contact relevant parties about required documents and deadlines
- Obtain and assess security instruments, trust agreements, liens, financial records, letters of administration, and other legal documents
- Consult servicing, regulatory, and compliance guidelines to determine the correct processing steps
- Track and apply suspense funds
- Reconcile funds
- Work with investors and clients to establish new payment factors
- Coordinate investor and client approvals for conversions, transfers, and modifications
- Enter and verify product changes in the MSP system
- Carry out other related duties as assigned
Zahteve
- High school diploma or equivalent
- Experience at a financial institution, bank, or mortgage company is a plus
- Customer service experience is a plus
- Proficiency with Microsoft Office, including Excel, Word, and Outlook
- Strong communication, interpersonal, and organizational skills
- Strong math skills
- Ability to manage complex tasks simultaneously in a fast-paced environment
- Strong reading comprehension
- Strong analytical and critical thinking skills
- Attention to detail
- Some college experience is preferred
- Mortgage origination or servicing experience is highly desirable but not required
- Successful completion of annual regulatory compliance training is required
- Ability to communicate and exchange accurate information through multiple methods
- May need to lift and move up to 25 pounds
Ugodnosti
- Medical, dental, vision, wellness, flexible spending account, employee assistance program, and more
- Employer-paid life insurance, short-term disability, and long-term disability
- 401(k) plan with company match
- Paid vacation, sick leave, personal days, and holidays
- A quiet, designated home workspace may be used as an alternative to an on-site office
- Reasonable accommodations for qualified disabilities