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Dovenmuehle
Dovenmuehle
1,001 – 5,000 Employees
Dovenmuehle’s profile identifies the company by name but provides no details about its products, sector, team, or hiring. More information is needed to describe its work or the roles it offers accurately.
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Special Loans Administrator, HELOC

Process HELOC and mortgage loan requests for Dovenmuehle, a U.S. mortgage subservicing firm. Review documentation, reconcile funds, and coordinate investor approvals.

USUnited StatesILIllinois
$20 – $21 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredAdministration

Description

  • Process loans promptly in line with government and investor guidelines
  • Enter and process loan applications and products accurately and on time
  • Review and prepare loan documentation
  • Assess loan documents and disclosures to evaluate borrower requests
  • Route proxy emails and incoming mail to the appropriate recipients
  • Conduct quality checks on work and processing completed by colleagues
  • Prepare and distribute internal reports on daily, weekly, and monthly schedules
  • Communicate with homeowners, clients, and vendors by email, fax, JIRA ticket, and phone
  • Stay current on practices, procedures, and policies
  • Assist with accurate general ledger account records
  • Take part in the department audit program
  • Review and respond to assigned processing email proxies
  • Contact relevant parties about required documents and deadlines
  • Obtain and assess security instruments, trust agreements, liens, financial records, letters of administration, and other legal documents
  • Consult servicing, regulatory, and compliance guidelines to determine the correct processing steps
  • Track and apply suspense funds
  • Reconcile funds
  • Work with investors and clients to establish new payment factors
  • Coordinate investor and client approvals for conversions, transfers, and modifications
  • Enter and verify product changes in the MSP system
  • Carry out other related duties as assigned

Requirements

  • High school diploma or equivalent
  • Experience at a financial institution, bank, or mortgage company is a plus
  • Customer service experience is a plus
  • Proficiency with Microsoft Office, including Excel, Word, and Outlook
  • Strong communication, interpersonal, and organizational skills
  • Strong math skills
  • Ability to manage complex tasks simultaneously in a fast-paced environment
  • Strong reading comprehension
  • Strong analytical and critical thinking skills
  • Attention to detail
  • Some college experience is preferred
  • Mortgage origination or servicing experience is highly desirable but not required
  • Successful completion of annual regulatory compliance training is required
  • Ability to communicate and exchange accurate information through multiple methods
  • May need to lift and move up to 25 pounds

Benefits

  • Medical, dental, vision, wellness, flexible spending account, employee assistance program, and more
  • Employer-paid life insurance, short-term disability, and long-term disability
  • 401(k) plan with company match
  • Paid vacation, sick leave, personal days, and holidays
  • A quiet, designated home workspace may be used as an alternative to an on-site office
  • Reasonable accommodations for qualified disabilities

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