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DeepHealth dezvoltă soluții de informatică medicală bazate pe inteligență artificială pentru radiologie, combinând instrumente de imagistică și diagnosticare cu software pentru fluxurile de lucru, în sprijinul echipelor clinice. Gama sa de produse include DeepHealth OS, un sistem de operare nativ pentru cloud, precum și instrumente pentru detectarea cancerului de sân, de prostată, pulmonar și cerebral. În calitate de filială deținută integral de RadNet, Inc., DeepHealth colaborează cu instituții medicale la programe de diagnosticare și la fluxurile de lucru din radiologie. Compania activează în domeniul tehnologiei medicale și al consultanței.
Senior Forward Deployment Engineer, Radiology Reporting
Configure and deploy DeepHealth’s Reporting Pro for radiology customers, leading implementations, go-lives, escalations, and AI-assisted reporting adoption. This remote U.S. role focuses on customer workflows, technical support, and reliable product rollouts.
Descriere
- Design and configure Reporting Pro solutions for assigned customers.
- Translate reporting workflows into system settings for templates, macros, structured reports, speech recognition, sign-off, addenda, critical results, and user roles.
- Lead technical discovery with customers and implementation teams on workflows, legacy systems, HL7 order and result flows, report distribution, networking, and security.
- Develop and validate report templates and structured reporting content with radiologists.
- Plan template and macro migrations from legacy systems through cutover.
- Train implementation teams and customer reporting administrators.
- Publish configuration standards, template libraries, and deployment playbooks.
- Act as the customer-facing technical lead for go-lives, hypercare, and escalations.
- Provide Level 3 implementation support for Reporting Pro issues, investigating report delivery failures and resolving root causes with engineering.
- Turn recurring customer needs into standardized workflows and product requirements.
- Triage, document, and track reproducible engineering defects, and keep customers informed through resolution.
- Monitor service health with observability tools, participate in incident response, and improve reliability.
- Lead Reporting Pro AI adoption strategy, defining requirements, customer impact, and success measures.
- Configure, deploy, and support AI-enabled reporting workflows as they become available.
- Coordinate rollout, site readiness, and customer adoption with Technical Delivery and Product teams.
- Validate releases and hotfixes against representative customer configurations.
Cerințe
- Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or an equivalent combination of education and experience (required).
- At least 8 years of experience in healthcare IT, medical imaging, or clinical systems (required).
- At least 5 years in a customer-facing technical role supporting radiology reporting systems such as PowerScribe, Fluency, or similar (required).
- Working knowledge of HL7 v2, including ADT, ORM, and ORU flows (required).
- Hands-on experience configuring report templates, macros, structured reporting, and speech recognition, including at least one reporting system go-live or migration (required).
- Strong understanding of radiology workflows, including RIS, worklists, reading, dictation, sign-off, and critical results communication (required).
- Working knowledge of cloud-hosted applications, storage, networking, and SSO/authentication (required).
- Ability to explain technical decisions to radiologists, IT leaders, and executives, including during escalations (required).
- Imaging informatics or clinical credential such as CIIP, PARCA, or ARRT(R) (preferred).
- Experience with AI-assisted or LLM-based radiology report generation and working knowledge of DICOM and PACS integration (preferred).
- Experience in a regulated medical device environment, including FDA 21 CFR 820, ISO 13485, and IEC 62304.
- Experience with Microsoft Office.
- Ability to follow data privacy, compliance, safety, and confidentiality standards.
- Ability to travel domestically and internationally up to 25%.
Beneficii
- Remote work within the United States.
- Domestic and international travel of up to 25%.
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