Formlabs dezvoltă sisteme profesionale de imprimare 3D care sprijină activitatea din domeniul sănătății, construcțiilor, consultanței și ingineriei. Portofoliul companiei include imprimante 3D cu rășină și imprimante industriale, materiale specializate și software conceput pentru a ajuta echipele să treacă de la prototipuri inițiale la fluxuri de producție mai avansate. Tehnologia companiei pune accent pe rezultate detaliate și fiabile, precum și pe flexibilitatea de a crea piese și modele personalizate pentru aplicații precum lucrările dentare și medicale.
Field Service Engineer, 3D Printing – Formlabs, UK & Ireland
Install, train customers on, repair, and maintain Formlabs 3D printing systems across the UK and Ireland. The role involves 80%+ travel to customer sites and recording service work in Salesforce.
Descriere
- Act as Formlabs’ primary technical contact across the UK and Ireland.
- Travel to customer sites to unpack, install, commission, and calibrate 3D printing systems.
- Train customers on equipment operation, software, and basic maintenance.
- Demonstrate products to customers.
- Respond to equipment downtime and carry out urgent repairs, often at short notice.
- Complete annual preventive maintenance visits for warrantied customers within the 90-day target window.
- Diagnose electromechanical faults and resolve them in a single visit where possible.
- Handle a high volume of service work.
- Arrange travel independently and submit expenses on time.
- Record installations, training, and repairs in Salesforce.
Cerințe
- London, Manchester, or Dublin location strongly preferred for access to transport hubs.
- Willingness to travel more than 80% of the time.
- Strong background in electromechanical or hardware technology.
- Communication skills to teach others how to use the technology.
- English fluency at C1–C2 level.
- Valid category B driver’s license.
- German or French fluency is a plus.
- Interest in 3D printing and emerging technologies is a plus.
- Experience in a fast-growing startup environment is a plus.
Beneficii
- Company shares.
- Eligible for overtime pay.
- Learning and development budget.
- Free 3D prints.
- Team events.
- Paid travel time.