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Cortex este o companie latino-americană de informații pentru dezvoltarea pe piață, care deservește echipe de marketing, vânzări și comunicare din piețele B2B și B2C. Platforma sa combină volume mari de date și inteligența artificială pentru a ajuta organizațiile să înțeleagă tendințele pieței, să monitorizeze reputația mărcilor și să evalueze performanța vânzărilor. Cortex oferă servicii de inteligență GTM și PR, alături de materiale de învățare și analize sectoriale, pentru echipele care își conturează strategiile de piață.
Customer Success Consultant, São Paulo
Guide enterprise customers toward measurable value from Cortex’s SaaS go-to-market intelligence platform. Oversee project health, retention, expansion, and delivery.
Descriere
- Guide customer journeys toward solutions that create business value
- Coordinate multiple customers, projects, and competing priorities
- Keep customer journey milestones on track
- Measure success across the project portfolio
- Drive portfolio retention and expansion
- Monitor customer health and each project’s business relevance
- Build deep product and ecosystem knowledge to improve relevance and adoption
- Research customers’ industries and specific business needs
- Advise customers on effective ways to use products and services
- Represent customer feedback and challenges to internal teams, and work with them on solutions
- Coordinate with internal teams to meet customer commitments and deadlines
- Help customers plan go-to-market, lead generation, and prospecting strategies
Cerințe
- Completed bachelor’s degree
- Experience with business intelligence tools such as Power BI, Tableau, or similar
- Ability to work with and manipulate data to produce metrics
- Understanding of business challenges, strategic thinking, and a results-focused approach
- Adaptability and willingness to learn
- Experience working with large companies, particularly in sales or internal project management
- Ability to connect with people across diverse audiences
- Strong communication and collaboration skills
- Prior consulting experience in sales, sales planning, market intelligence, RevOps, Sales Operations, Marketing, or commercial functions at large companies
- Knowledge of sales KPIs and strategies for business growth, through experience or coursework, is a plus
- Active involvement in growth strategy development, including go-to-market planning, market potential, strategic planning, customer profiles, and marketing campaigns, is a plus
- Conversational English or Spanish is a plus
Beneficii
- Meal or food allowance
- Wellhub or TotalPass membership
- Home office allowance
- Health and dental insurance, with optional dental coverage
- Childcare assistance until a child turns six
- Extended maternity, paternity, and adoptive parental leave under the #everyfamilymatters initiative
- Life insurance
- Birthday leave
- Family Day
- A one-week consecutive Mental Health Break in December
- Purpose-driven work on a team building something enduring with a positive impact on society
- Relaxed, young, entrepreneurial, merit-based work environment
- Career development and growth opportunities
- Open and inclusive environment
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