Westpac New Zealand sniedz banku un finanšu pakalpojumus privātpersonām, uzņēmumiem un institucionālajiem klientiem visā Jaunzēlandē. Piedāvājumā ietilpst ikdienas norēķinu konti, kredītkartes, mājokļu kreditēšana, KiwiSaver un citi ieguldījumu produkti, apdrošināšana un digitālā banku apkalpošana līdzās atbalstam filiālēs. Organizācija izstrādā arī pielāgotus finanšu risinājumus klientiem tādās jomās kā lauksaimniecības uzņēmējdarbība, tūrisms, mazumtirdzniecība un veselības aprūpe, radot iespējas strādāt banku, tehnoloģiju, operāciju un uz klientiem orientētās komandās.
Customer Service Representative, Westpac New Zealand
Help Westpac customers resolve banking issues, access online banking and use digital tools. Support simpler banking experiences for customers across New Zealand.
Apraksts
- Act as the first point of contact for customers
- Help customers access online banking
- Assist customers with card disputes
- Explain regulatory requirements to customers
- Direct customers to suitable digital tools
- Resolve issues and adapt to changing customer needs
- Make banking simpler and easier for customers
- Deliver positive outcomes for customers and communities
Prasības
- Experience in customer service or administration
- Confidence with digital tools and the ability to help customers use them
- Ability to manage competing priorities calmly and focus on solutions
- Knowledge of financial services, compliance or regulated workplaces, or willingness to learn
- Problem-solving skills and flexibility as customer needs change
- Interest in learning and building a lasting career
- Submit a CV and cover letter
- Recent graduates and applicants bringing customer service skills from other industries are welcome
Priekšrocības
- Four weeks of standard annual leave plus five wellbeing leave days
- Option to purchase up to four additional weeks of leave each year
- Banking benefits, insurance discounts and a superannuation scheme
- Career development and internal programmes that recognise high performers
- Generous parental leave, including a top-up to government-paid parental leave
- School holiday subsidy
- Environmental and community care programmes
- Supportive team environment