„The Missing Link“ – 1997 m. įkurta IT sprendimų teikėja, padedanti įmonėms valdyti ir modernizuoti technologijas, teikdama infrastruktūros, debesijos, kibernetinio saugumo ir automatizavimo paslaugas. Įmonės kompetencijos apima viešąsias, privačiąsias ir hibridines debesijos aplinkas, valdomas IT paslaugas, tinklų sprendimus, duomenų apsaugą, valdomą saugumą, pažeidžiamumų valdymą, saugumo sąmoningumo mokymus ir robotizuotą procesų automatizavimą, pasitelkiant dirbtinį intelektą bei skaitmeninius įrankius. Įmonė dirba kibernetinio saugumo, įmonių technologijų ir SaaS srityse, o jos veiklą palaiko įtrauki ir įvairi komanda, orientuota į praktiškus sprendimus, gerinančius verslo procesus.
Senior Cybersecurity Service Delivery Coordinator
Coordinate managed security services for clients at The Missing Link, an Australian IT and cybersecurity provider. Oversee incidents, service levels, reporting and GSOC operations.
Aprašymas
- Build client relationships and maintain high-quality service delivery.
- Coordinate ITIL-aligned incidents, escalations, problems and changes.
- Prepare monthly service reports covering SLA and performance measures.
- Drive and support internal process improvement and automation work.
- Run service review and business review meetings.
- Coordinate GSOC resourcing and service requests.
- Handle service administration, including boards, billing and documentation.
Reikalavimai
- At least 2–3 years of experience in service delivery or service management.
- ITIL v4 Foundation certification, or currently working toward it.
- Strong communication and stakeholder engagement skills.
- Excellent organisation and time management.
- Able to succeed in a fast-paced, collaborative workplace.
- Proactive, attentive to detail and focused on solutions.
- Experience in cybersecurity or IT services.
- Exposure to enterprise clients and managed services.
- Familiarity with major security technologies or vendors.
- Relevant credentials, such as CompTIA Network+, Security+ or vendor certifications.
- Experience in customer success or agile project settings.
Privalumai
- Opportunity to join an award-winning Australian IT and cybersecurity company.
- Work in a fast-growing security division with significant impact.
- Collaborate with specialists in Blue Team, Red Team and Engineering.
- Career development and progression opportunities.
- Inclusive, supportive team culture that values collaboration and recognition.
- Flexible hybrid work arrangement.