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Customer Service Representative

Provide first-level customer support for Canon’s digital imaging business, assisting customers with calls, orders, quotes, complaints, and basic troubleshooting.

Aprašymas

  • Respond promptly to customer calls and enter them into the company system.
  • Handle first-level support inquiries.
  • Manage a high volume of incoming requests.
  • Assess customer needs and work toward satisfactory outcomes.
  • Build customer trust through open, interactive communication.
  • Share accurate and complete information using the appropriate tools and methods.
  • Record complaints and offer timely solutions or alternatives.
  • Follow up to confirm issues are resolved.
  • Keep records of customer interactions.
  • Process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Adhere to schedules and track non-ACD time with the appropriate Aux codes.
  • Place orders for parts and supplies.
  • Prepare price quotes, RMAs, debits, and credits, and enroll customers in the Web Store.
  • Perform basic troubleshooting.

Reikalavimai

  • High school diploma, GED, or equivalent experience.
  • Less than one year of related experience.
  • Strong phone skills, including active listening.
  • Customer-focused approach and ability to adapt to different people.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage work effectively.
  • Ability to work in a call center.
  • Must be legally authorized to work in the United States.
  • Must reside in the United States when hired.
  • Visa sponsorship is not available.

Privalumai

  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) savings plan.
  • Discretionary profit sharing.
  • Discretionary success sharing.
  • Educational assistance.
  • Recognition programs.
  • Vacation.
  • Employee referral bonus.
  • Employee discounts.
  • “Dress for Your Day” attire program.
  • Volunteer opportunities.
  • Canon welcome kit and official merchandise.

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