Mattress Firm
Mattress Firm
5,001 – 10,000 Employees
H1B Visa SponsorB2CeCommerceRetail
Mattress Firm is a U.S.-based specialty retailer focused on mattresses, adjustable bases, bedding, and sleep accessories. Its business combines a nationwide brick-and-mortar retail presence with an online storefront, helping customers compare sleep products from major mattress brands. The company supports the shopping experience through in-store Sleep Experts, financing and leasing options, delivery services, trial and warranty programs, and promotional offers. With operations spanning retail, eCommerce, and direct-to-consumer sales, Mattress Firm brings together store teams, online commerce, customer service, and retail operations around sleep products.

Sleep Expert Sales Specialist - Los Angeles, CA

Guide customers to the right mattresses and sleep products in Mattress Firm’s Los Angeles showroom. Build lasting customer relationships while delivering personalized service and meeting sales goals.

Description

  • Deliver an informed, welcoming in-store experience as a trusted sleep advisor
  • Present Mattress Firm products and follow established sales programs
  • Use digital tools to connect the in-store and online customer journey
  • Build an engaging environment centered on customer needs
  • Develop and maintain strong customer relationships
  • Explain product features and technical information as a subject matter expert
  • Achieve individual sales targets and KPIs while reflecting company values and supporting business initiatives
  • Support customers after purchase by resolving issues and providing delivery reminders
  • Monitor competitor offerings, advertising, and services
  • Use social media to strengthen brand awareness and support sales

Requirements

  • Ability to lift, push, or pull more than 50 pounds
  • Authorized to work in the United States without employer sponsorship
  • Able to provide documentation confirming U.S. work eligibility
  • Capable of explaining technical and product information to customers
  • Able to manage individual sales performance and key performance indicators

Benefits

  • Professional development supported by on-the-job training and development programs
  • 401(k) plan with employer matching
  • Resources supporting mental health and overall well-being
  • Medical, dental, prescription, and vision coverage options
  • Access to on-demand pay
  • Base compensation or uncapped commission opportunities
  • Employee discounts on Mattress Firm mattresses, sleep products, and accessories
  • Potential additional bonuses for eligible leadership and individual contributor positions

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