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BNY
BNY
H1B Visa SponsorBankingFinanceFintech
BNY is a global financial services company focused on managing, moving, and safeguarding investments. With more than $50 trillion in assets under oversight and a 240-year history, BNY supports businesses, communities, and individuals through investment and financial solutions. Its client base includes more than 90% of Fortune 100 companies and nearly all of the world’s top 100 banks, creating opportunities for professionals working across finance, fintech, banking, and related technology.
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Senior Vice President, Client Processing Manager

Lead client processing teams and oversee account servicing, transaction processing, and escalated client issues at BNY. Develop staff, uphold service quality, and drive process improvements.

USUnited StatesFLFloridaPAPennsylvania
$104,000 – $190,000 / year
HybridFull-timeSeniorEnglish RequiredVice President

Description

  • Lead a medium to large client processing team or several smaller teams.
  • Oversee client accounts, including solicitation, inquiries, transaction processing, and issue resolution.
  • Direct client processing through other managers or a large team of senior professionals.
  • Resolve escalated issues for external clients when lower-level support has not succeeded.
  • Ensure work volumes meet product and service standards and exceed quality expectations.
  • Review work and maintain appropriate documentation.
  • Identify and implement process improvements.
  • Recruit, guide, motivate, and develop staff.
  • Support staff contributions, professional development, and effective teamwork.
  • Contribute to departmental budgets and planning.
  • Develop operating plans for teams or groups as needed.
  • Advance team objectives.

Requirements

  • Bachelor’s degree or an equivalent combination of education and experience is required.
  • An advanced or graduate degree is preferred.
  • Seven to ten years of total work experience is preferred.
  • One to three years of management experience is preferred.
  • Brokerage processing experience is preferred.
  • Obtain applicable local or regional licenses and certifications as required by the business.
  • Ability to manage client processing teams and senior professionals.
  • Experience managing client accounts, inquiries, transaction processing, and issue resolution.

Benefits

  • Competitive compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Paid vacation and sick leave
  • Generous paid leave
  • Paid volunteer time
  • Flexible global resources and tools
  • Wellbeing programs
  • Eligibility for an annual discretionary incentive award

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