BNY
BNY
BNY — инвестицияларды басқаруға, аударуға және олардың қауіпсіздігін қамтамасыз етуге бағытталған жаһандық қаржылық қызметтер компаниясы. Қадағалауындағы активтер көлемі 50 триллион доллардан асатын және 240 жылдық тарихы бар BNY инвестициялық және қаржылық шешімдер арқылы бизнеске, қауымдастықтарға және жеке тұлғаларға қолдау көрсетеді. Оның клиенттері қатарында Fortune 100 тізіміндегі компаниялардың 90%-дан астамы және әлемдегі үздік 100 банктің басым көпшілігі бар. Бұл қаржы, қаржылық технологиялар, банк ісі және оларға қатысты технология салаларында жұмыс істейтін мамандарға мүмкіндіктер ұсынады.

Senior Vice President, Client Processing Manager

Lead client processing teams and oversee account servicing, transaction processing, and escalated client issues at BNY. Develop staff, uphold service quality, and drive process improvements.

Сипаттама

  • Lead a medium to large client processing team or several smaller teams.
  • Oversee client accounts, including solicitation, inquiries, transaction processing, and issue resolution.
  • Direct client processing through other managers or a large team of senior professionals.
  • Resolve escalated issues for external clients when lower-level support has not succeeded.
  • Ensure work volumes meet product and service standards and exceed quality expectations.
  • Review work and maintain appropriate documentation.
  • Identify and implement process improvements.
  • Recruit, guide, motivate, and develop staff.
  • Support staff contributions, professional development, and effective teamwork.
  • Contribute to departmental budgets and planning.
  • Develop operating plans for teams or groups as needed.
  • Advance team objectives.

Талаптар

  • Bachelor’s degree or an equivalent combination of education and experience is required.
  • An advanced or graduate degree is preferred.
  • Seven to ten years of total work experience is preferred.
  • One to three years of management experience is preferred.
  • Brokerage processing experience is preferred.
  • Obtain applicable local or regional licenses and certifications as required by the business.
  • Ability to manage client processing teams and senior professionals.
  • Experience managing client accounts, inquiries, transaction processing, and issue resolution.

Артықшылықтар

  • Competitive compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Paid vacation and sick leave
  • Generous paid leave
  • Paid volunteer time
  • Flexible global resources and tools
  • Wellbeing programs
  • Eligibility for an annual discretionary incentive award

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