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American Family Insurance
American Family Insurance
B2CFinanceInsurance
American Family Insurance provides personal insurance coverage for homes, vehicles, life, and other protection needs. Founded in 1927 and headquartered in Madison, Wisconsin, the company serves more than 12 million customers and combines insurance expertise with digital tools such as the MyAmFam app, where customers can manage policies, pay bills, and file claims. Its business spans insurance, finance, and consumer services, with a focus on customer support, responsible business practices, and community involvement.
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Senior Licensing Administrator (Hybrid) – American Family Insurance

Manage producer licensing, appointments, renewals, compliance, and related records for American Family Insurance. This hybrid role is based near Madison, Boston, Denver, Eden Prairie, Keene, St. Joseph, or Phoenix.

USUnited StatesAZArizonaCOColoradoMAMassachusettsMNMinnesotaMOMissouriNHNew HampshireWIWisconsin
$25 – $31 / hour
HybridFull-timeSeniorEnglish RequiredAdministration

Description

  • Review new and renewal producer licensing applications for completeness and accuracy
  • Keep producer licenses current and properly maintained
  • Monitor the producer licensing mailbox and handle or escalate related communications
  • Protect confidential information about producer employees
  • Provide updates on application and renewal progress
  • Maintain accurate licensing database records
  • Enter company appointments into the appropriate systems
  • Verify compliance with state-specific licensing requirements
  • Evaluate legislation, bulletins, and regulations and recommend necessary actions
  • Track regulatory developments that may affect licensing procedures
  • Request reports and review them for required follow-up
  • Apply established operating procedures to producer licensing activities
  • Track license renewal deadlines and communicate reminders
  • Complete invoice payments and reconciliations by their deadlines
  • Report to the Senior Manager of Agency Field Support Distribution

Requirements

  • Experience delivering customer-focused solutions, support, or service
  • Experience working with Microsoft Excel, Word, and Access
  • Strong understanding of insurance licensing legislation and regulatory processes
  • Working knowledge of querying, analysis, and reporting tools
  • Residence within approximately 35–50 miles of Madison, WI; Boston, MA; Denver, CO; Eden Prairie, MN; Keene, NH; St. Joseph, MO; or Phoenix, AZ
  • Availability to work from the office 10 days each month in this hybrid position
  • Willingness to travel up to 10%
  • Employment offer is subject to applicable background checks
  • Employment offer requires signing a non-disclosure agreement
  • Sponsorship is not available unless expressly stated in the posting

Benefits

  • Relocation assistance may be available for eligible candidates
  • Medical, dental, vision, and wellbeing benefit programs
  • 401(k) contribution
  • Pension plan
  • Annual incentive opportunity
  • Nine paid holidays
  • Paid time off program with 23 days accrued annually for full-time employees
  • Student loan repayment program
  • Paid family leave
  • New employee orientation
  • Reasonable accommodation support

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