United Communications is a regional telecommunications and internet provider serving Middle Tennessee. Founded in 1947, the company delivers fiber and fixed wireless internet, phone, and television services to residential and business customers. Its offerings include high-speed fiber plans, local customer support, and residential internet without contracts or data caps. United Communications also develops connectivity solutions for local governments and enterprise organizations, combining network services with a focus on reliable performance and community involvement.
Residential Connectivity Consultant - Hybrid, Franklin, TN
Prospect door-to-door and at community events for United Communications, a Middle Tennessee fiber and fixed-wireless internet provider. Sell broadband, phone, and add-on services to residential customers.
Description
- Prospect daily in neighborhoods and rural areas across the United Communications service footprint by walking or driving assigned areas.
- Meet prospective customers at their doors, driveways, or homes to present internet, phone, and add-on services.
- Engage with prospects and customers at local community events.
- Identify customer needs and qualify prospects based on internet, phone, and streaming television requirements.
- Make outbound cold calls to residential addresses.
- Develop prospect relationships and follow up with interested customers by email and text.
- Maintain detailed knowledge of the assigned territory and build relationships within the community.
- Present United Communications solutions, answer questions, address objections, and close sales.
- Organize territory coverage and manage the sales pipeline.
- Represent United Communications at community events by engaging prospects, answering questions, assessing needs, and completing sales on site.
- Participate in community and neighborhood events, including some evening and weekend engagements.
Requirements
- At least two years of experience in a customer-facing position such as sales, customer service, or technical support.
- Willingness to make door-to-door cold calls.
- Ability to work with technology including a laptop, tablet, and mobile phone.
- Valid driver’s license, satisfactory driving record, current auto insurance, and dependable transportation.
- High school diploma or GED.
- Fluency in English.
- Ability to develop and sustain long-term customer relationships.
- Commitment to providing excellent customer service.
- Strong organization, attention to detail, and follow-through.
- Self-directed approach with effective time management.
- Positive, results-focused attitude.
- Ability to perform effectively in a fast-paced team setting.
- Proficiency with Microsoft Office, including Outlook email and basic Excel.
- Excellent written and verbal communication skills.
- Strong interpersonal and organizational skills.
- Ability to commute to an assigned territory each workday.
- Availability for some evening and weekend events.
Benefits
- Base salary with uncapped commission.
- Full employee benefits.
- 401(k) with company match.
- Health Savings Account (HSA).
- Employee-focused benefit offerings.