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Advocate Aurora Health
Advocate Aurora Health
HealthcareHealthcare Insurance
Advocate Aurora Health is a healthcare organization serving communities across Central Chicagoland, Central Wisconsin, Greater Milwaukee, and other regions. Its career opportunities span advanced practice, behavioral health, nursing, and other healthcare disciplines, making it relevant to professionals exploring clinical and broader healthcare-sector roles. The organization also emphasizes candidate safety and maintains a structured recruitment process designed to help protect applicants’ sensitive information.
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Patient Scheduling Coordinator – Winston-Salem, NC

Coordinate cardiology appointments, diagnostic testing, procedures, coding, and patient support in Winston-Salem. Join Advocate Health, a nonprofit integrated U.S. health system.

USUnited StatesNCNorth Carolina
$20 – $31 / hour
On-siteFull-timeMiddleSeniorEnglish RequiredGeneralPatient Coordinator

Description

  • Manage appointment scheduling for new and returning patients in IDX.
  • Triage appointment priorities according to patient charts and clinical requirements.
  • Arrange laboratory services and diagnostic testing through LastWord, NotesLink, Logician, and manual laboratory slips.
  • Organize inpatient testing logistics, including transportation, scheduling windows, and test types.
  • Facilitate communication between physicians, patients, nurses, and external testing laboratories.
  • Coordinate departmental consultation services.
  • Respond to questions about clinic policies and procedures.
  • Address patient concerns and complaints in collaboration with Medical Center professionals.
  • Arrange accommodations for patient needs, including interpreter services.
  • Prepare patient charts and complete pre-visit chart reviews.
  • Process TES files and collect requested information.
  • Apply medical coding to support accurate billing.
  • Coordinate surgeries and procedures, including instruments, room availability, and physician schedules.
  • Secure precertification and coordinate related activities with NCBH.
  • Explain procedure information to patients.
  • Authorize or secure required insurance authorizations.
  • Review encounter forms and help resolve billing questions.
  • Train less experienced staff as directed.
  • Complete required education and compliance training.
  • Participate in WFUP Clinical Operations Department meetings.
  • Handle other related responsibilities as assigned.

Requirements

  • High school diploma or GED equivalent.
  • Three years of clerical experience, including at least six months at the Patient Scheduling Coordinator level or an equivalent role.
  • Completion of the required certification program and adherence to accuracy standards.
  • BCLS certification within 30 days of hire.
  • Knowledge of third-party payer requirements.
  • Basic ICD-9 and CPT coding knowledge, or willingness to complete the courses after hire.
  • Typing accuracy of 5,000 keystrokes per hour with an error rate of 3% or less.
  • Ability to work independently in a demanding clinical environment.
  • Ability to manage multiple tasks at the same time.
  • Experience with IDX, Medipac, and LastWord.
  • Experience working with managed care organizations or health insurance companies.
  • Strong customer service orientation.

Benefits

  • Comprehensive Total Rewards and well-being programs.
  • Competitive pay.
  • Premium compensation opportunities, including shift and on-call pay.
  • Incentive pay for qualifying positions.
  • Potential annual performance-based increases.
  • Paid time off programs.
  • Medical, dental, vision, life, and short- and long-term disability coverage.
  • Flexible Spending Accounts for eligible health care and dependent care costs.
  • Adoption assistance.
  • Paid parental leave.
  • Defined contribution retirement plans with employer matching.
  • Financial wellness resources.
  • Educational Assistance Program.
  • Career development opportunities.

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