Senior Account Manager, Test and Quality Solutions
Averna
Grow Averna’s test and quality solutions business across the UK and Ireland. Build customer relationships, manage Salesforce opportunities and negotiate complex technical sales.
Open
Formlabs develops professional 3D printing systems that support work across healthcare, construction, consulting, and engineering. Its portfolio includes resin and industrial 3D printers, specialized materials, and software designed to help teams move from early prototypes to more capable production workflows. The company’s technology emphasizes detailed, reliable output and the flexibility to create customized parts and designs for applications such as dental and medical work.
Field Application Engineer, Germany (Remote)
Provide installation, training, maintenance, and repair support for Formlabs 3D printing systems across the DACH region. This remote role involves frequent customer-site travel and hands-on electromechanical troubleshooting.
Description
- Visit customer locations to unpack, install, commission, and calibrate 3D printing systems
- Deliver structured on-site instruction covering machine operation, software, and basic maintenance
- Lead live demonstrations of Formlabs products
- Address customer downtime and complete urgent repairs, frequently at short notice
- Coordinate annual preventive-maintenance visits within the 90-day service target
- Troubleshoot electromechanical faults and resolve issues during a single visit where possible
- Handle a high volume of field-service activity
- Organize complex travel independently and file expenses on schedule
- Record installation, training, and repair activities in Salesforce
Requirements
- Preferably live in Munich or within a 45-minute drive for access to the regional hub
- Be prepared to travel to customer sites more than 80% of the time
- Bring strong electromechanical or hardware expertise
- Communicate effectively when teaching customers to use the technology
- Demonstrate C1-level fluency in both German and English
- Hold a valid driver’s license
- French, enthusiasm for 3D printing and emerging technologies, and experience in a fast-growing startup are advantageous
Benefits
- Company equity
- Complimentary mental health and well-being sessions with an external provider
- Budget for learning and professional development
- Free 3D prints
- Urban Sports Club discount
- Optional supplementary German pension plan
- Company team events
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