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L3Harris Technologies develops aerospace and defense technologies for missions across air, land, sea, space, and cyber environments. Its work includes autonomous systems, command and control, electronic warfare, and resilient communications, serving national security organizations and commercial customers. The company brings together engineering and technology teams focused on solving complex operational challenges through advanced, mission-oriented systems.
Desktop Support Technician - L3Harris Technologies, Huntsville
Provide on-site desktop support and technology guidance to manufacturing, engineering, and business teams in Huntsville. Help maintain secure, reliable operations through hardware, software, network, and technology improvement initiatives.
United States
Alabama$59,000 – $110,000 / year
On-siteFull-timeSeniorLeadEnglish RequiredSupport EngineerDescription
- Deliver advanced on-site technical guidance, analysis, recommendations, and support to users and manufacturing, engineering, and business teams.
- Assess user needs and determine the tools required to address them.
- Recommend suitable hardware, software, and other technology solutions.
- Assess technology risks and propose measures that improve reliability and limit business disruption.
- Guide manufacturing, engineering, and business stakeholders on technology choices and solutions.
- Evaluate current technology and propose improvements, standards, and sustainable solutions.
- Advise whether technology should be purchased, upgraded, replaced, or retired.
- Assess available technology options and recommend those that satisfy operational and business needs.
- Lead technology enhancement initiatives that strengthen organizational effectiveness and lower operational risk.
- Review system performance, evaluate capacity needs, and investigate the sources of technology problems.
- Propose configuration and process changes that strengthen reliability, security, compliance, and long-term performance.
- Set priorities and lead technology improvements that support operations and reduce disruption.
Requirements
- High school diploma or equivalent with at least 8 years of relevant experience, or an associate degree with at least 4 years of related experience.
- Advanced ability to troubleshoot hardware, software, and network problems.
- Working knowledge of TCP/IP, VLANs, VPNs, and core cybersecurity principles.
- Experience using ServiceNow or similar ticketing systems, remote management tools, and monitoring software.
- Familiarity with manufacturing systems such as ERP, MES, SCADA, and industrial automation.
- Strong analytical, diagnostic, and problem-solving abilities with careful attention to detail.
- Clear communication skills for translating technical information for nontechnical stakeholders.
- Ability to work independently or collaboratively under pressure during production-critical events.
- Willingness to continue learning and adapt to changing technologies.
Benefits
- Health and disability insurance
- 401(k) matching
- Flexible spending accounts
- Employee Assistance Program
- Education assistance
- Parental leave
- Paid time off
- Company-paid holidays
- 9/80 schedule with every other Friday off
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