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Netrix Global is an IT consulting and managed services provider that helps organizations modernize, manage, and secure their technology environments. Its team of more than 600 engineers, solution architects, and IT specialists works across IT strategy, application development, cloud infrastructure, data and AI, modern workplace solutions, and cybersecurity. Netrix Global supports clients through the full lifecycle of technology initiatives, from planning and implementation to ongoing management, combining enterprise consulting expertise with a hands-on service model tailored to each organization’s needs.
Contracts Manager — Argentina Remote
Lead customer contract operations at Netrix Global, managing CLM, Salesforce workflows, commercial agreements, and process improvements. Support scalable contracting operations for a technology services business.
Description
- Direct the full customer contracting lifecycle and manage day-to-day Contract Operations.
- Own customer contracts, including SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents.
- Manage contract intake, review, approvals, redlines, execution, retention, and archival.
- Ensure contract documentation is complete, approved, and aligned with established standards and processes.
- Coordinate the transfer of executed contracts to downstream business teams.
- Review SOWs and related commercial documents for completeness, consistency, operational readiness, and compliance.
- Assess and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders.
- Find process bottlenecks and implement scalable improvements to efficiency, visibility, and cycle times.
- Lead automation efforts that reduce manual work and improve the stakeholder experience.
- Define and maintain service-level expectations and operational controls.
- Act as the primary connection between business stakeholders and Legal.
- Coordinate contract reviews, issue analysis, risk escalation, and resolution of contractual matters.
- Review and coordinate negotiations for customer MSAs, SOWs, amendments, and other commercial agreements.
- Identify and escalate contractual, operational, and commercial risks.
- Support approval matrices, playbooks, templates, and contracting standards.
- Provide guidance on contract processes and help resolve related issues.
- Partner with Sales, Finance, Service Delivery, Security, and Customer Success.
- Own CLM processes and related systems from the business side.
- Manage and optimize contract workflows in CLM and Salesforce.
- Maintain contract repositories, reporting, documentation standards, and data integrity.
- Create reporting that highlights bottlenecks and process inefficiencies.
- Lead, manage, and develop the Contract Operations team.
- Set team priorities, workload management practices, and performance expectations.
- Foster accountability, continuous improvement, and strong customer service.
- Reduce contract turnaround times while preserving compliance and quality.
- Improve visibility and accountability across the contracting process.
- Simplify processes and streamline workflows through automation.
- Increase adoption of CLM and Salesforce contracting processes.
- Build effective partnerships across Sales, Finance, Service Delivery, and Operations.
- Develop a scalable Contract Operations function to support company growth.
Requirements
- Bachelor’s degree or equivalent practical experience.
- At least five years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related discipline.
- Experience supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements.
- Experience handling customer contracts, SOWs, Change Orders, and other commercial agreements.
- Advanced experience with Salesforce and contract-related business processes.
- Experience using or administering a Contract Lifecycle Management platform.
- Strong project management, stakeholder management, and process improvement capabilities.
- Excellent organization, communication, and problem-solving skills.
- Preferred: Experience with DocuSign CLM or a comparable CLM platform.
- Preferred: Background in technology services, managed services, consulting, or SaaS.
- Preferred: Experience delivering workflow automation and process optimization initiatives.
- Preferred: Familiarity with AI-enabled workflow and contracting solutions.
- Work schedule: 9 a.m. to 6 p.m., Monday through Friday.
- Some travel is required.
Benefits
- Swiss Medical SMG-30 coverage, including family members.
- AWS and Azure certification opportunities.
- Happy Club benefit through Pedidos Ya.
- Internet and connectivity support.
- Competitive salary and benefits.
- English language learning at the company.
- Remote work availability.
- Supportive learning environment for professional development.
- Comprehensive group benefits for you and your family.
- Flexible working arrangements.
- Time off when needed.
- Casual work environment.
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