Coinbase
Coinbase
Coinbase एक क्रिप्टोकरेंसी प्लेटफ़ॉर्म संचालित करता है, जहाँ व्यक्ति और संस्थान Bitcoin और Ethereum जैसी डिजिटल परिसंपत्तियों को खरीद, बेच और ट्रेड कर सकते हैं। इसके उत्पादों में उन्नत ट्रेडिंग टूल, संस्थागत सेवाएँ, सेल्फ-कस्टडी वॉलेट, स्टेकिंग और रिवॉर्ड सुविधाएँ, क्रिप्टो खर्च करने वाले कार्ड और ऑनचेन एप्लिकेशन बनाने के लिए डेवलपर API शामिल हैं। कंपनी क्रिप्टो और वित्त के क्षेत्र में काम करती है और लगातार विकसित हो रही डिजिटल-एसेट अर्थव्यवस्था तक सुरक्षित पहुँच पर ध्यान केंद्रित करती है।

Senior Machine Learning Engineer, Customer Experience

Build Coinbase’s multi-agent customer support platform, developing LLM-powered chat, agent assistance, and secure automation for Help Center and customer experience teams.

विवरण

  • Connect Coinbase’s Help Center, chatbots, and agent workflows with AI-powered systems.
  • Design and deploy a scalable multi-agent framework for agent assistance, internal procedures, and secure LLM actions.
  • Lead complex machine learning initiatives from initial design through production release.
  • Set priorities, weigh technical trade-offs, and coordinate cross-functional dependencies.
  • Develop and improve AI-powered concierge chat and agent copilot experiences.
  • Increase automated resolution rates while shortening case handling times.
  • Create systems to identify and manage malicious actors and adversarial inputs.
  • Set standards for system architecture, code quality, and machine learning and AI evaluation.
  • Guide colleagues on architecture decisions and current machine learning development practices.
  • Work with Conversation Design, Customer Experience, and Engineering to deliver secure, compliant, scalable AI support.

आवश्यकताएँ

  • At least five years of professional experience in machine learning and software engineering.
  • Demonstrated success delivering production-grade machine learning services at scale.
  • Practical expertise with large language models, deep learning, and generative AI tools or platforms such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
  • Ability to build multi-agent systems or LLM orchestration workflows.
  • Proficiency in Python.
  • Deep expertise in at least one area: natural language processing, information retrieval, conversational AI, or advanced statistical modeling.
  • Ability to quickly learn related technical areas.
  • Ability to write technical design documents.
  • Ability to explain complex machine learning concepts clearly to non-technical stakeholders.
  • Responsible use of generative AI tools and copilots such as LibreChat, Gemini, or Glean.
  • Ability to apply human-in-the-loop practices and produce business-ready results.

लाभ

  • Eligible for equity.
  • Eligible for bonuses.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) plan.
  • Quarterly in-person work sessions, called “surges.”
  • Reasonable accommodations for people with disabilities.
  • Free compatible screen reader available to applicants who need screen-reading technology.

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